Welcome to Club Together
Every community - online and offline - needs to know what is
expected of its members. Online communities are no different
to those we are part of elsewhere in life - in fact it's even more
important to set out expectations of behaviour online, because
online there aren't the visual clues - a smile, a pat on the back -
that help convey meaning. The following guidelines are designed to
make Club Together a safe, informative and fun place to be. Please
read them before you start using the Club Together community. If
you have any questions contact your community manager Rowena Sait
Your rights and Responsibilities
As a registered member of The Club, you can also register to
join Club Together. Club Together is a place for caravan
enthusiasts to come together, swap notes and explore the highs and
lows of life on the road. We want you to be proud of the community
and above all, have fun. But to make that work we need you to agree
to a few ground rules.
The five golden rules
- Don't be shy - your comments are always more valuable when
people know who you are and can put a face to a name. If possible,
use your real name when you fill out your profile. You can also add
your photo, but if not, why not post a photo of your van.
- Don't worry - your details are safe with us. You can amend your
personal details at any time. Other members cannot access your
email address or contact details and we advise that you don't add
contact details to your post. The Caravan Club will only ever use
your details to contact you if necessary or otherwise in accordance
- Take responsibility - don't say anything you know would or that
could offend or is against the law, for example, anything that is
indecent, racist, defamatory, harassing or threatening. If you do
see something offensive, report it to the Community Manager. You may
also want to look at our takedown policy, below.
- Be kind - this is your community, make it a pleasant place to
- But most of all, have fun.
Here are few other guidelines to help you enjoy Club
DON'T SHOUT BY POSTING IN CAPITAL LETTERS.
- Be aware that jokes that work face to face might appear mean or
- Be polite, even if you don't agree with someone's point of
- Count to five before posting in a way that you might regret
later. Not everyone is used to posting. Try and think what the
person posting is trying to get across. It may not be what you
think they mean.
- Try not to dominate the discussion.
- Do not post anything that could be interpreted as
self-publicity, including spamming and advertising (as well as
pyramid selling or chain letters, selling or soliciting).
- Don't misrepresent your experiences. For example, don't
contribute a review unless you have actually visited the site in
- Don't post anything intended to disrupt or vandalise the
- Don't post anyone else's personal details.
- Don't post any third-party material that infringes any legal
rights - for example, copyright.
- Don't intentionally misquote another member or Caravan Club
representative. If you quote someone legitimately, credit them.
Don't quote someone if they specifically asked you not to.
- Don't falsely represent yourself.
- Log out when you use a public machine to minimise the chance of
- Don't provide your log in details to another person.
- Report any transgressions to The Caravan Club Community
If you report a transgression we will endeavour to respond within
the next available working day.
- Do not misuse the channels for complaint - if you have a
complaint please contact the relevant department
- Representatives of The Caravan Club may remove any
contribution, or take action against any online community account,
at any time, for any reason.
The Community Manager will
regularly moderate all posts, discussions, blogs and other content
added to the community, ensuring that each adheres to these
guidelines. Items not adhering to the guidelines may be temporarily
or permanently removed, and an opportunity will be provided for the
member to revise their contribution, if appropriate. If you come
across something the Community Manager may have
missed, please let the Community Manager know, by
using the 'Report' button or by sending an email directly to firstname.lastname@example.org.
Please include the URL of the page in question. We will endeavor to
respond and action if necessary within the next available working
If you feel that you would like your own contributions to be
removed, please send a message to the Community Manager with your
reasons. Please include the URL of the page with the contribution
you want removed. Removing posts and discussions is not as
straightforward as it first appears. Very often the removal of one
post makes the flow of a discussion nonsensical and often has an
impact on subsequent posts made by other members. Likewise where
removed discussions were referenced elsewhere in the discussion
forum, continuity is compromised. We usually try and avoid removing
posts and try to work with the post author to find a resolution
which remains meaningful to all.
We will delete posts where we feel appropriate. If a discussion
turns to insults or if offensive comments are being made, the
discussion may either be closed or deleted. If we feel a person has
made a comment that contravenes with our guidelines we will contact
the person to advise. After they have received this warning if they
continue to post in a way that we deem inappropriate, it may result
in that persons account being locked for 3 months. If the person is
a member of The Caravan Club this will mean they will not be able
to access their online account for this time period or any of the
services associated with the online account. Once the person's
online account has been unlocked, if they continue to deliberately
cause offense and be abusive to other people on Club Together, The
Caravan Club will review the person's membership and appropriate
action will be taken.
Our Community Champions
Club Together is growing into a great resource of information
supplied by The Caravan Club and also by you. However, its vibrancy
and effectiveness depends on your participation. Like any other
community we need its contributors and its Champions.
As a contributor to the discussions you may well wish to
consider a more proactive role in the community as a Community
Champion. Our Community Champions are volunteers who are helping us
to establish this community as a healthy, active space which we can
all enjoy together.
To find out about becoming involved as a Community Champion, or
if you have another idea for how you'd like to get more involved
with this community, please contact the Community Manager via email
To contribute, or comment on these guidelines, please contact
the Community Manager.
When you registered to join Club Together, you accepted our Terms and Conditions
of use which created a binding agreement between us. These
guidelines provide information about Club Together and guidance on
how to comply with those terms and we ask that you follow them, and
any amendments to them, when using Club Together.
* Community Guidelines updated 13th November 2012