2012 Truma gas regulator failure

14 posts
Quote | Report
Hi,
Truma have moved the warranty goal posts and we are not covered for the oil in gas failure problem.
 
 I have been a member of the club for many years and have suffered once in the past with the dreaded failed gas regulator. This was about 3 years ago and it was on a new (less than 12 month old) Bailey. The regulator was replaced FOC by the local service agent instantly and no further issues were experienced.
I then read in the club magazine that the problem was oil carry over from the gas bottle and could be stopped by fitting a 90degree elbow on the HP hose connection and ensuring that the hose always ran down towards the bottle, all sounded great.
I purchased a brand new Stealth caravan in August 2011, which had the standard Truma regulator fitted (with 90 degree elbow as standard) and all seemed hunky dory.
Then this morning NO gas would pass and after a few simple checks it was clear that the regulator had suffered a failure.
I naturally sent an email off to Stealth requesting a warranty replacement and just for good measure sent Truma UK an online message requesting what the long term situation would be if the fault re-occurred.
I then went online to Truma's web site and found that since May 2012, Truma are now marketing an inline high pressure filter for about £70 which is claimed to remove all dirt and oil and stop regulator problems. So I thought great I will get one of those and stop the problem once and for all on the replacement regulator (warranty replaced of course).
I have just had an interesting telephone conversation with a chap called Tim in the warranty dept of Truma UK, who was kindly responding to my online question from this morning. He said that all their equipment is guaranteed for 24 months (good I thought). But with regards to the faulty unit, a replacement would not be issued if the failure was deemed to be from the oil in gas issue. And would only be replaced after a factory inspection of the failed unit to confirm it was not caused by oil. Also he said that any new regulators would not have a valid warranty if a Truma filter was not fitted from new and even if the regulator had worked for 2 days without a truma filter then they would not replace and warranty void.
 
So my concern is that like me, many thousands of people have purchased a new caravan last year, prior to the May 2012 launch date of the new Truma filter. I assume that all/majority of caravan manufacturers have installed the standard Truma regulator (which costs about £50) as standard and no longer are the purchasers covered with any warranty for this problem, that is not of their making.
Although Tim reassured me that the unit will be reported on within 5 days of receipt and replaced if through their fault.
I think all the readers and the club should be aware of these recent developments that will affect us all. Also I would assume (but doubt it at £120) that all new caravan and camper vans are now being fitted with the filter as standard (from May 2012).
So in conclusion I think it is ridiculous that I like many others are going to have to forego our warranty and pay out an additional £120 for a reliable gas system that should have been reliable when purchased 10 months ago.
As a final comment Tim said that the 90 degree elbow is not a solution. I also asked him if they had considered Nitrile rubber seal components as Nitrile is not affected by petrochemical liquids. He said that all that had been looked into and the filter is the only solution.
Sorry to be so long winded campers but this really really anoys me, and I am venting my spline a little here.
 
Quote | Report

You don't need a waranty if it's not fit for purpose, see the dealer, you've got up to six years depending on the application and expected life. the fact there's a modification to overcome the problem indicates the original design .was not fit for purpose

 
Quote | Report

Try fitting Gaslow stainless steel tails [pipes] twixt regulator and bottles. It is said by some including Gaslow I believe, that the regulator problem is caused by polymer leeching from the "rubber" tails.

Swift are fitting stailess steel tails as standard now and they are not known for wasting money so I suggest the leeching theory may have some validity. A number of friends have expeienced blocked regulators and swapped to ss tails and experienced no further problems.

 

Ome "n" Dri

 

 

 
Quote | Report

You don't need a waranty if it's not fit for purpose, see the dealer, you've got up to six years depending on the application and expected life. the fact there's a modification to overcome the problem indicates the original design .was not fit for purpose

You are right but I do doubt the sums involved would justify the proceedings. Having said that the cost of defending this would be so high they may just give in.

Incidently the time limit in Scotland is five years although it is six in the rest of the UK. Not sure why we get a shorted period but it is the case.

 
Quote | Report

This is exactly the sort of issue the Caravan Club should be taking up on member's behalf. I like many had a regulator block on me and spent an uncomfortable weekend in Mid-Wales without gas. I was fortunate that mine was replaced under warrantee. Come on Caravan Club, spend some of our money on important things and get this resolved for once and for all. Our Club should be campaigning on our behalf .

Dave

 
Quote | Report

You don't need a waranty if it's not fit for purpose, see the dealer, you've got up to six years depending on the application and expected life. the fact there's a modification to overcome the problem indicates the original design .was not fit for purpose

I suspect the regulator maker/supplier will claim that the fault is not with regulator. It's the pipework / fitting height or other issues that they have no control over. As I understand that blockages are not restricted to Truma they may have a point. Carry a spare I think is sensible.

 

Ome "n" Dri

 
Quote | Report

Had this problem 2nd time out in new bailey limousin, told by Bailey in no uncertain terms it had nothing to do with them even though I kept insisting I only wanted help not reimbursment, no luck their then!

Next stop Truma, brilliant help, explained the problem in full, they supplied the split system wih hoses which automatically changes bottles, explained the best way to install the kit and could not have helped more, even sent me a replacement "elbow" regulator.

This was given to a fellow brit in gas trouble in France to get him going again as he was in his first week of a five week vacation what a horrible holiday that would have been