The Club has a set of rules that must
be adhered to by all members while using a Club Site. The rules are
split into 17 key sections, all of which can be read below.
- General
- Admittance to the Site
- Management
- Behaviour on Site
- Use of the Caravan/Motorhome or Trailer
Tent
- Awnings and Tents
- The Pitch
- Sanitation
- Waste Water
- Disposal of Rubbish
- Fire Precautions
- Barbecues
- Dogs and Other Pets
- Noise
- Speed Limit - Vehicles and Bicycles
- Advance Booking of Pitches
- Vacation of Pitches
1 General
a) These rules apply to all sites operated by The Caravan Club.
They are supplementary to the undertakings agreed by all members to
observe the Caravan Code and Country Code. They establish a
framework to allow all visitors to enjoy their stay, encouraging
consideration for others.
b) These rules apply except in so far as they may be altered or
added to by local rules.
c) These rules apply to all site users and visitors.
d) The use of the word 'outfit' includes all mobile and other
equipment brought onto the site (ie awnings and tents etc).
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2 Admittance to the Site
a) The Warden has the right to refuse entry to site where in the
Warden's opinion a breach of health and safety site rules and/or
Club byelaws may occur.
b) On arrival pitches may be chosen from those available.
However outfit size or weight may require specific pitch
allocation. The Warden may refuse entry if outfits are deemed
oversize or overweight for the pitches available.
c) 'Members Only' sites are for caravans, motor caravans and
trailer tents being used by a member of The Club. Members should
produce their current membership card on arrival. The Warden may
ask for further proof of identification.
d) Outfits bearing advertising matter, other than normal
manufacturers' transfers or plates, are not allowed on Club
Sites.
e) On arrival, contact should be made with the Duty Warden and
pitch fees paid in full.
f) Any visitors to site, for whatever reason, should report
their arrival to the Duty Warden. At the Warden's discretion,
visitor's cars will be permitted to park on the pitch they are
visiting. An additional charge for this extra vehicle will apply.
The visitor's car must must park only within the boundaries of
the pitch. If there is insufficient room on the pitch, then
the visitor's car park must be used, or parking facilities outside
of the site.
g) Outfits will only be allowed on site if a current and valid
road fund licence is displayed and all insurance requirements are
met.
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3 Management
a) Authority for the running of the site is vested in the Warden
or, in his absence, the Assistant Warden who acts on behalf of The
Club.
b) Use of a site is conditional upon compliance with all rules,
notices and instructions of the Warden. All members, non members,
their children and guests must conduct themselves at all times with
due regard to the health and safety of themselves and others.
c) Any person in breach of these rules will be asked to leave
the site by the Warden and their membership may be suspended as a
consequence.
d) If a member or non-member is asked to leave the site any
refund due may only be paid by head office and an application must
be made in writing to the Head of Membership Services at the Club
Offices, East Grinstead.
e) The Club is responsible for the safety of electrical points
only up to the socket outlets. Persons using the electrical point
are responsible for their connector cable, plugs and all equipment
connected thereto which must comply with all current British
Standards and Regulations.
f) Any cause for complaint must in the first instance be
addressed with the Site Warden. If the complaint cannot be resolved
on site the complaint should be addressed to the Head of Sites
Operations at Club Offices, East Grinstead.
g) Compliance with Club Site Rules is a condition of membership
for members and a condition of site usage for both members and
non-members. Instances of non-compliance may be reported to the
Head of Membership Services and consequential action may include
the termination of membership and prohibition of the use of Club
Sites and other services.
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4 Behaviour on Site
a) Site users are expected to conduct themselves in a manner
which upholds the good name of The Club and which respects the
comfort and convenience of other site users.
b) It is the responsibility of parents and guardians to ensure
children are supervised whilst on site.
c) Use of the facilities such as play areas are the
responsibility of the user.
d) No Ball games are permitted within the vicinity of outfits:
areas of play are indicated on site where available.
e) The verbal or physical abuse of Club staff and/or other site
users will result in the offender being asked to leave the
site.
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5 Use of the Caravan/Motorhome or
Trailer Tent
a) The maximum permitted continuous stay on site is 21 nights,
unless otherwise stated in the Directory.
b) No caravans, motor caravans or trailer tents may be used by
more than a reasonable number of persons. The Warden shall be the
judge of what is a reasonable number.
c) The caravan, motor caravan or trailer tent and pitch are to
be used only by the person bringing the outfit onto the site and
those accompanying that person, unless permission to do otherwise
is obtained from the Warden.
d) The caravan, motor caravan or trailer tent cannot be
reassigned, other than to a joint or family member.
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6 Awnings and Tents
a) On sites not advertised as accepting tent campers a site user
may erect a lean-to or awning provided it forms part of the outfit
and can readily be dismantled and transported with the outfit.
Toilet tents/cooking tents designed as such are also permitted.
Other tents may be erected provided that they are intended only as
additional sleeping accommodation within the bounds of the
pitch.
b) To minimise damage to grass, site users are asked to lift all
groundsheets and/or side flaps of awnings, tents or annexes at
frequent intervals or as required by the Warden.
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7 The Pitch
a) Where numbered pitch markers are provided on site, please
check with the Site Warden as to the position of the outfit in
relation to the marker peg. Normally and at the discretion of the
Warden outfits may be positioned on the pitch in any way, provided
that there is not less than 6 metres (20 feet) spacing between
facing walls of adjacent caravans, motor caravans or trailer tents
and that there shall be left a minimum clear space of 3 metres (10
feet) between adjoining outfits in any direction, in order to
restrict the spread of fire.
b) Pitches should be left clean and tidy on departure.
c) Except where seasonal pitches or winter storage are expressly
allowed, no caravan may be left unoccupied for more than 48 hours
without the agreement of the Warden.
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8 Sanitation
a) The contents of chemical closets must be disposed of by
emptying at the disposal points provided.
b) To avoid possible damage to sewage treatment systems on sites
only bio-degradable chemical fluids should be used that do not
affect the natural bacterial balance within the system. If unsure,
please seek the Warden's advice.
c) Disposable nappies and similar bulky items must not be
emptied into chemical closet emptying points but must be wrapped in
a bag and placed in the bin provided.
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9 Waste Water
a) A suitable receptacle, which should not be allowed to
overflow, must be used for the collection of waste water and
emptied at the disposal points provided.
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10 Disposal of Rubbish
a) All rubbish should be recycled wherever possible. If
recycling facilities are unavailable on site the Warden will be
able to advise on the nearest recycling centre.
b) Users of medical equipment, including hypodermic needles are
responsible for providing their own safe means of disposal.
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11 Fire Precautions
a) Everyone on the site should acquaint themselves with the
safety precautions against fire and the whereabouts of the fire
points.
b) Fires must not be lit on the site.
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12 Barbecues
a) Where barbecues are permitted users should endeavour to
minimise smoke and fumes and any annoyance to neighbours.
b) All barbecues must be raised sufficiently off the ground to
minimise the risk of fire and to avoid damage to grass areas.
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13 Dogs and Other Pets
a) Owners of pets are responsible for the behaviour of their
animals. They must ensure that pets are on leads and under control
at all times or tethers of sufficient strength not exceeding 3
metres (10 feet) in length.
b) Owners must ensure that their pets do not foul the site and
that any faeces are removed.
c) No animals are allowed in the toilet blocks or vegetable
preparation areas, other than guide/assistance dogs.
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14 Noise
a) Musical instruments, radios and televisions etc. should not
be used to the inconvenience of other people on the site.
Generators should not be used between the hours of 6pm and 9am and
at other times should be used with due consideration for other site
users.
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15 Speed Limit - Vehicles and
Bicycles
a) Normal highway rules apply on sites. Only a person in
possession of a full current driving licence and motor insurance
may drive a motor vehicle on the site.
b) Motor vehicles and bicycles on site should, at all times, be
used with due regard to the safety and convenience of others and
their speed should not exceed walking pace (i.e. dead slow).
c) All one-way system signs should be observed.
d) Please observe the 5mph signs at all times.
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16 Advance Booking of Pitches
a) Specific pitches cannot be reserved.
b) Where a booking is not taken up by 8pm on the day of arrival,
the booking will be considered cancelled unless a later arrival
time has been agreed with the Warden.
c) We ask that members unable to take up their site bookings
give as much notice as possible when cancelling or amending a
booking so that others can take advantage of the pitch. The minimum
notice required for any pitch cancellation is 72 hours, this will
be calculated from Midday on your arrival date. Members who cancel
inside 72 hours, or fail to turn up at a booked pitch, three times
during 2012 will be contacted by The Club and will forfeit their
ability to book for 14 days and any forward bookings will also be
cancelled.
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17 Vacation of Pitches
a) Pitches should normally be vacated by 12 noon.
b) In some circumstances it may be possible to remain later on
site, not necessarily on a pitch, by prior arrangement with the
Warden.
c) We understand that members sometimes wish to leave site
earlier than originally planned. However, we do ask that in these
instances a minimum of 72 hours notice is provided to the wardens
of your intention to leave site early. This enables us to offer the
pitch up to other members who wish to book the site. Failure
to do so will result in the warden retaining one site night, and
any other unused nights will be refunded back to you. 72 hours will
be calculated from Midday.
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