Swift Caravan Panoramic Window

Hi, just wondering how you got along with your claim for the panoramic window. We have a 2015 Swift Elegance and our panoramic window has developed a crack. We’ve spoken to the dealer we bought it from and he’s suggested we take photos so he can send them to Swift to get a cost of repair, he thinks it’ll need a new front panel as the window is bonded to the body. It’s interesting to read that there’s a 6 yr body warranty .... bet no mention of fixed windows! We’ve only bought the caravan last year :(

Hils, the thread is 2 years old and the poster hasn't been active here for over 12 months so I’d not hold my breath if I was you.🙂

I wonder if it’s possible to chat with Hils1 as we now have the same problem. Thanks, Joy

We also have a Swift Elegance 2015 and the same problem. The crack appeared last year, during lockdown, when the caravan was parked on the drive!

We've taken photographs which we've passed on to our Swift dealer who says it has to go back to Swift and they'll let him know when they will collect. We've chased it up a couple of times with the dealer and he's come back with the factory not opening until September!

Love to hear from anyone who has had the same problem resolved, has the same problem now or anyone who knows if the factory is operating as I am incredulous that, with so many people wanting to buy caravans and motorhomes for self-contained staycations they are not taking advantage and building!

Hi, we had the same problem with our 2015 Swift Elegance 530. Repair is not covered by the warranty as we are the second owners, Greentrees in Dereham have quoted for the repair. It took less than 4 weeks to get the part in and we now have a date booked for them to fit it. It was excluded from our insurance. If you want to contact me via Facebook please do - Joy Moore. Good luck with your repair.

Hi Joy, tried looking you up on FB but there are quite a few ladies with the same name, my surname is Choules - so may be a shorter list, picture of a donkey!!!!

Update: Have now sent a second email to Swift as no reply to the first, the wait goes on. Our dealer says it's warranty work, Swift say it's 4 hours work which is what they'll pay him to do it but he did one before and it took considerably longer. Swift agreed to send an engineer to show him how to do it in 4, he's in Cornwall. Last time I spoke to the dealer he discovered that Swift had cancelled the engineer!

Also have looked at reviews for Swift on line. Lots of unhappy owners in the last 3-4 years. We've had 2 British vans and have played 'where has this bit/screw come from?' every time we tow. In between we had a solidly built Burstner and that's the way we'll go next. Sad because we'd like to support British companies, but......it's a lot of money for a heap of problems and poor customer support.

Hi, I’m just reading your reviews and I’m thinking that ‘‘this  is a problem now and I hope that the manufacturers solve the problem for all future new caravans and Motorhomes.

i also have a swift, and while washing the caravan I not water behind the edges of the window panel, I was shocked to find the bonding has come unstuck and the window was loose in places.

i contacted the dealer who said to put some caravan mastic around for a temporary measure, and he said he was going to contact swift, apparently it’s going take 3 months before an engineer can come to inspect the panoramic window.

hopefully I have no damp entering my caravan.

Hi, we have a swift challenger 2013 and our panaramic window cracked down the middle of the van, it's now letting in wet , our dealer has ordered a new one, but 5months later it's still only taped up, they say they can't get the window the delivery date from swift keeps getting put back where is this window coming from lol, we haven't been able to use the van all summer, but must keep having it serviced to keep the warranty up.....I'm so disapionted with swifts after service....they charge enough 

Whilst away on holiday last week of school holidays we returned to our pitch from a day out to find the front skylight panel had cracks in it 28" in from nearside at top, approx 6" long on inner and outer plastic layers.

Sent an e-mail to our dealer, Chichester Caravans on the Sunday evening of the BH weekend. Mid morning Tuesday received a reply advising Swift have a fitter assigned to travel the country replacing these panels and will be scheduled toward turn of the year to replace it.

In the mean time, as advised have drilled holes at end of each crack and used lens repair tape (Gorilla tape also available) to cover the external crack. We can continue to use the caravan until repairs effected.

It may well turn out the new complete rear panel that has cracks around the upper lights and across the roof will be replaced at the same time.

Both under warranty.

We are under no illusion we bought a heap of crap comprised of common poor quality parts thrown together by cowboys in a circus masquerading as a caravan when we bought this flagship offering from Swift.

Fortunately we have a superb dealer whose Service Manager gives us the requisite support each time something goes wrong and requires resolution under warranty.

At least Swift do the right thing, in the end. I do wonder if they have a Cost Of Quality metric.

2015 Sterling Continental 570.

I’m really sorry to hear that yet another Swift owner has incurred problems. It’s difficult to understand how and why they consistently get away with turning out such shoddy workmanship and products. It’s well documented 40% of their products have faults of one kind or another. So why do people keep buying them? It’s scandalous! Obviously the quality control team has moved from British Leyland to Hull.