An altogether better booking experience

RowenaBCAMC replied on 25/02/2019 10:44

RowenaBCAMC

Posted on 25/02/2019 10:44

We’re really excited to let you know that inspired by members, following a number of focus groups, feedback from Club Together and member surveys, we are making some improvements to the online booking experience. In the first half of this year we will go live with the new booking experience for overseas sites and crossings. By the end of the year you’ll be able to book UK Club Sites in a fresh new way too.

What improvements are coming?

By the end of the year the new booking experience will enable you to:

Search all types of sites via a more user friendly map and location finder.
Compare sites by location, facilities and price.
Build a holiday itinerary and book multiple UK Club Sites, overseas sites and crossings in one session. You can also save your itinerary and come back to it later.
Search, book or amend via mobile, tablet, desktop or the new App. All devices will share a familiar layout and additional functionality will be added to enable overseas sites and crossings to be booked via the app.

We will also be evaluating your feedback with regards to some of the most common subjects discussed by members when making a booking with the Club – block bookings, cancellations and deposits. We are looking at different options to ensure the next steps we take to evolve the site booking experience are in the best interests of the membership as a whole.

Exact launch dates are still to be confirmed - we’ll let you know here, via email, on the website and via social as soon as the new booking experience is ready to try!

For more information see here: camc.com/newbookingexperience

153 replies

SteveL replied on 25/02/2019 10:56

Member

SteveL

Motorhomer from Nottinghamshire

Posted on 25/02/2019 10:56

We will also be evaluating your feedback with regards to some of the most common subjects discussed by members when making a booking with the Club – block bookings, cancellations and deposits.

That reads very much as avoiding the subject again☹️ I think the club has had plenty of time for evaluation.

Are deposits comming?

Wildwood replied on 25/02/2019 11:01

Member

Wildwood

Caravanner from Lanarkshire

Posted on 25/02/2019 11:01

Personally I have no trouble with the current system having learned my way round it. Time will tell if this can be improved but for me the simple and straightforward is better than the more complex ones that let you do everything and end up confusing you.

1 person likes this

ErnieJH replied on 25/02/2019 16:42

ErnieJH

Caravanner from Hampshire

Posted on 25/02/2019 16:42

I would be more than happy if the current system was updated so that you could amend bookings using Chrome and could search for serviced pitches.

Of course a real upgrade would be to be able to book hard standings.

Apart from those things I am very happy with what we have currently got.

replied on 25/02/2019 16:53

Posted on 25/02/2019 16:53

No problem amending bookings using Chrome whether on PC or Tablet

2 people like this

replied on 25/02/2019 17:01

Posted on 25/02/2019 17:01

All I can say is that, based on recent improvements, I can see trouble ahead and confidence has certainly not been inspired

3 people like this

huskydog replied on 25/02/2019 17:05

Member

huskydog

Motorhomer from Kent

Posted on 25/02/2019 17:05

It would nice to be able to book pitch type , but then the CMC couldn't cope with it

replied on 25/02/2019 17:09

Posted on 25/02/2019 17:09

I believe that it is fellow members who are easily confused.

2 people like this

Tinwheeler replied on 25/02/2019 17:11

Tinwheeler

Campervanner from Cornwall

Posted on 25/02/2019 17:05 by huskydog

It would nice to be able to book pitch type , but then the CMC couldn't cope with it

Posted on 25/02/2019 17:11

No, no, Husky. The trial revealed it was members who couldn’t cope due to us being bewildered. 🤪

JVB66 replied on 25/02/2019 17:20

Member

JVB66

Campervanner from Hertfordshire

Posted on 25/02/2019 17:11 by Tinwheeler

No, no, Husky. The trial revealed it was members who couldn’t cope due to us being bewildered. 🤪

Posted on 25/02/2019 17:20

I understand some members could not understand why they could not remain on the hardstand pitch when wanting to book extra days as it was already booked,and others arriving could not understand why they could not go on an "empty" hardstand for their weeks stay? although it was needed for a booking in five days (so was empty)