Club sites - advance booking system

ask66 replied on 20/03/2018 09:24

Posted on 20/03/2018 09:24

Hi all, I'm sure this has been discussed before but here goes...

We normally use CLs as we like the peace & quiet and are happy to use our onboard shower and toilet etc., but on a certain weekend towards the end of June we want to visit Castleton in the Peak District.  There are no CLs in the village, leaving the Club site as the only option.

Looking online I see that no pitches are available for that weekend, or indeed for most weekends!

Now I have no problem if everyone who has booked actually turns up - good for them for planning ahead - but with the current system there is nothing to stop people making a large number of advance bookings, then cancelling right up to 72 hours before.  I can't wait that late - if the site is going to be full, we will want to book a B&B or hotel instead.

Would it not be a better idea for all pre-bookings to require a deposit of say £5 or £10 per night (more for the most popular sites, e.g. near London), refundable where there is a genuine reason for cancellation?  I believe a similar system may be operated by the Camping & Caravanning Club and this would surely deter people from  making advance bookings when they haven't really decided whether or not they will be going!

It would be helpful to know how many pitches are booked and then cancelled before the 72 hour deadline, just to give an idea of how much of a problem this really is.  Perhaps the Club could make some figures available.

Just to repeat, I have no problem with the site showing as full if all those who have pre-booked actually show up (give or take the odd one or two with genuine reasons for cancellation).

What do others think?

Metheven replied on 20/03/2018 09:31

Posted on 20/03/2018 09:31

I don't think it has been aired on here before, but its worthy of a good discussion innocent

But is it right we should prejudge peoples intentions smile

Tinwheeler replied on 20/03/2018 09:45

Posted on 20/03/2018 09:45

Deposits? How come that’s not been mentioned before? surprised

There’s no doubt in my mind that a fiver will make such a difference to people showing up. laughing

I think you simply have to assume that those who’ve booked will show up, Ask. 

0001 replied on 20/03/2018 09:46

Posted on 20/03/2018 09:46

The Club has now changed the booking system (still no deposit) in the hope of making it fairer, details on the website,  so if I've read it right if your 2 week stay spans from July into august  you book your pitch for July then wait to book your second week in August foot-in-mouth

JVB66 replied on 20/03/2018 09:48

Posted on 20/03/2018 09:48

I think this may have been "mentioned" in a few other threads,and the clubs respone have been some what  vague,as they say that its basically a myth that there are large amounts of "short notice cancelations"

ask66 replied on 20/03/2018 09:55

Posted on 20/03/2018 09:45 by Tinwheeler

Deposits? How come that’s not been mentioned before? 

There’s no doubt in my mind that a fiver will make such a difference to people showing up. laughing

I think you simply have to assume that those who’ve booked will show up, Ask. 

Posted on 20/03/2018 09:55

I'd rather KNOW that those who've booked will show up rather than cancelling right up to the last minute (or the last 72 hours to be accurate) - that's where our Club could assist by providing some figures.  Maybe I'm in a minority on this!

Metheven replied on 20/03/2018 09:59

Posted on 20/03/2018 09:55 by ask66

I'd rather KNOW that those who've booked will show up rather than cancelling right up to the last minute (or the last 72 hours to be accurate) - that's where our Club could assist by providing some figures.  Maybe I'm in a minority on this!

Posted on 20/03/2018 09:59

But historical figures will not help you KNOW in securing a pitch this year, so you still will not KNOW for certain.

I think a B&B is the safest bet.

Tinwheeler replied on 20/03/2018 10:09

Posted on 20/03/2018 10:09

If you secure a booking, Ask, can you categorically state beyond all shadow of doubt that you will not cancel? 

Are you certain you won’t be ill, your car won’t break down, we won’t have a terrific storm......  There are no certainties and I’m afraid taking deposits, or knowing what happened last year, will not help you. 

The club does not measure the cancellation rate outside of the 72 hour limit. As they said themselves, why would they? If the cancellation period was changed to a week, people would still ask how many cancelled 8 days before. It would be a pointless exercise to record the number of cancellations prior to cut off. 

AnotherDavid replied on 20/03/2018 10:15

Posted on 20/03/2018 10:15

There is nothing new about the Castleton site being fully booked it always was whenever we tried for a pitch, do you have to actually be in the village as there are CLs in the area.?

ask66 replied on 20/03/2018 10:20

Posted on 20/03/2018 09:59 by Metheven

But historical figures will not help you KNOW in securing a pitch this year, so you still will not KNOW for certain.

I think a B&B is the safest bet.

Posted on 20/03/2018 10:20

Metheven, perhaps rather than making fun of my capitalisation, you might consider and respond to the serious point I have tried to make. I think it's a real problem if the availability calendar is wildly inaccurate because of people booking early and then cancelling nearer the date.

People who need to go on specific dates will do as you as you have suggested I do, and book a B&B instead. Not everyone wants, or is able, to keep logging on to see if a pitch has become available, and leave booking until the last minute.

And if people are booking B&Bs when they would rather have booked pitches on a Club site, they may decide it's not worth being members at all, and that's not good for our Club!

 

ask66 replied on 20/03/2018 10:24

Posted on 20/03/2018 10:15 by AnotherDavid

There is nothing new about the Castleton site being fully booked it always was whenever we tried for a pitch, do you have to actually be in the village as there are CLs in the area.?

Posted on 20/03/2018 10:24

Many thanks for the tip AnotherDavid - yes, on this occasion we do want to be in the village as we are going with a large group (not all caravanners).  And we understand that it's a popular site.