Not moving with the times

Del Sandy replied on 21/08/2020 12:37

Posted on 21/08/2020 12:37

This club could be fantastic, if only it was to listen to its members, some reasons below;

1. Very slow website, cannot find a website as slow as this one, even ones you do not have to pay for!

2. Inability to search for fully serviced pitches (perhaps because they do not have many)

3. Being superseded by free forums such as Adults only caravan sites on Facebook

4. Wasting money, why does the club not ask all members if they need a magazine, I would have been happy to have an electronic version, also helping the environment

5. With all my posts asking for reasons for these issues not being addressed and approaching the site directly no action has been taken, or even reasons why they cannot

I have enjoyed the discussions on the site and interestingly my concerns have been covered several times by others. Note the times I go on the website has to be on off peak times due to the slow website.

It is sad that I will not be renewing my membership, as I do not intend to pay for membership where there is no official feedback from the club when issues are raised.

Hopefully I will rejoin when basic issues are sorted out.

Kind Regards

Derek

 

replied on 21/08/2020 13:47

Posted on 21/08/2020 13:47

1. Very slow website, cannot find a website as slow as this one, even ones you do not have to pay for!

2. Inability to search for fully serviced pitches (perhaps because they do not have many)

3. Being superseded by free forums such as Adults only caravan sites on Facebook

4. Wasting money, why does the club not ask all members if they need a magazine, I would have been happy to have an electronic version, also helping the environment

5. With all my posts asking for reasons for these issues not being addressed and approaching the site directly no action has been taken, or even reasons why they cannot

Can't see anything above to trouble me personally. 

1 Never have a problem booking sites.

2. If I want a site I want a particular site. Most sites with toilet facilities seem to have serviced pitches.

3. Don't enjoy facebook and so rarely would I use it as a forum. For me the format does not appeal at all.

4. You can cancel magazine and use an app if desired. I believe that the magazine finances itself through paid advertisements.

SteveL replied on 21/08/2020 14:29

Posted on 21/08/2020 14:29

3. Being superseded by free forums such as Adults only caravan sites on Facebook

I have no wish to use Facebook. However, the CC forum is free, you don't need to be a member. 

As to service pitches, we may use them if available at a site we want to use. We certainly don't look at which ones have service pitches and use that as a decider on visiting an area.

Yes the site is the pits, especially at the moment. However, as long as it lets me book sites, I can put up with the vagaries of CT.

eurortraveller replied on 21/08/2020 15:41

Posted on 21/08/2020 15:41

The Club sites are obviously fine for old people with or without dogs, but whether the Club is moving with the times in attracting younger families is a much bigger question.

I have four grown up children and nine grandchildren,  and their interests and activities are many and various, but so far not one of them has ever spent a night on a Club site. They have visited us on sites and looked for themselves ....but they see the Club and its sites as old, boring and fuddy duddy, certainly not in tune with any of their lives.  They say there's a lot more moving with the times needed before they would come on board.

Rufs replied on 21/08/2020 16:30

Posted on 21/08/2020 15:41 by eurortraveller

The Club sites are obviously fine for old people with or without dogs, but whether the Club is moving with the times in attracting younger families is a much bigger question.

I have four grown up children and nine grandchildren,  and their interests and activities are many and various, but so far not one of them has ever spent a night on a Club site. They have visited us on sites and looked for themselves ....but they see the Club and its sites as old, boring and fuddy duddy, certainly not in tune with any of their lives.  They say there's a lot more moving with the times needed before they would come on board.

Posted on 21/08/2020 16:30

The Club sites are obviously fine for old people with or without dogs, but whether the Club is moving with the times in attracting younger families is a much bigger question.

for some maybe, i am old with a dog, but we

 see the Club and its sites as old, boring and fuddy duddy, certainly not in tune with our lives.

and very rarely use

SteveL replied on 21/08/2020 16:33

Posted on 21/08/2020 15:41 by eurortraveller

The Club sites are obviously fine for old people with or without dogs, but whether the Club is moving with the times in attracting younger families is a much bigger question.

I have four grown up children and nine grandchildren,  and their interests and activities are many and various, but so far not one of them has ever spent a night on a Club site. They have visited us on sites and looked for themselves ....but they see the Club and its sites as old, boring and fuddy duddy, certainly not in tune with any of their lives.  They say there's a lot more moving with the times needed before they would come on board.

Posted on 21/08/2020 16:33

The rare times we have ventured to sites at peak holiday times, I have not noticed an absence of younger folk with kids. The same can be said of weekends at most sites much of the year.

However, personally if I was younger with kids, I wouldn't be taking them to a CC site. Not because of any lack of pools, clubs and activities but more because they are restricting. When we went with ours we were tenting and although we occasionally went to ones with lots of facilities, they much preferred the basic big field type, where they were able to fly kites  etc.

Phishing replied on 22/08/2020 00:02

Posted on 21/08/2020 13:47 by

1. Very slow website, cannot find a website as slow as this one, even ones you do not have to pay for!

2. Inability to search for fully serviced pitches (perhaps because they do not have many)

3. Being superseded by free forums such as Adults only caravan sites on Facebook

4. Wasting money, why does the club not ask all members if they need a magazine, I would have been happy to have an electronic version, also helping the environment

5. With all my posts asking for reasons for these issues not being addressed and approaching the site directly no action has been taken, or even reasons why they cannot

Can't see anything above to trouble me personally. 

1 Never have a problem booking sites.

2. If I want a site I want a particular site. Most sites with toilet facilities seem to have serviced pitches.

3. Don't enjoy facebook and so rarely would I use it as a forum. For me the format does not appeal at all.

4. You can cancel magazine and use an app if desired. I believe that the magazine finances itself through paid advertisements.

Posted on 22/08/2020 00:02

1. In terms of a website for a commercial enterprise of this size it is truly dreadful.

2. The search functions for available features, pitch type, facilities etc. are like using a 1960s travel brochure, they have no idea how to do this properly.

3. There are a number of site finding sites that have sprung up and are a delight to use. They will suck all the affiliate sites and then the CLs, this is already happening. They have excellent digital platforms.

4 As said above you can cancel it.

5. It is as it is, as it ever was, and will ever be. The club does not understand the market place they are now in and has no compulsion to change.

DSB replied on 22/08/2020 01:05

Posted on 21/08/2020 12:37 by Del Sandy

This club could be fantastic, if only it was to listen to its members, some reasons below;

1. Very slow website, cannot find a website as slow as this one, even ones you do not have to pay for!

2. Inability to search for fully serviced pitches (perhaps because they do not have many)

3. Being superseded by free forums such as Adults only caravan sites on Facebook

4. Wasting money, why does the club not ask all members if they need a magazine, I would have been happy to have an electronic version, also helping the environment

5. With all my posts asking for reasons for these issues not being addressed and approaching the site directly no action has been taken, or even reasons why they cannot

I have enjoyed the discussions on the site and interestingly my concerns have been covered several times by others. Note the times I go on the website has to be on off peak times due to the slow website.

It is sad that I will not be renewing my membership, as I do not intend to pay for membership where there is no official feedback from the club when issues are raised.

Hopefully I will rejoin when basic issues are sorted out.

Kind Regards

Derek

 

Posted on 22/08/2020 01:05

Hi Derek.  Just to try to help with some of these things.

1.  I agree.  The website is sometimes slow and CT could, indeed, do with improved functionality.

2.  The Club does have a list of Serviced pitches HEREhad there is a thread on CT with a list of Serviced Pitches HERE.

3. Club Together is, indeed, also a free forum and open for non-members to join.  Many here are members of different forums, each which provide something different.

4. From what I understand, the magazine is, by and large, paid for by advertising at little or no cost to the Club.  Members are able to opt out of receiving the magazine, if they so wish.

5. I hope I have been able to help by addressing some of your points.

By being a Club member, not only do we have access to 200+ Club and Affilliated Sites, but also opens up the use of an extensive CL network and for those who wish, members can also take part in Rallies.  Members also have access to Caravan Cover, car and caravan breakdown service (MayDay).  Continental travel facilities and Insurance, House Insurance (which covers your home being left vacant for a longer period of time than most other insurance companies), etc.  (Many of these things are available elsewhere, but always check the level of cover as it is generally not as extensive).

If the CAMC doesn't suit your needs, it may well be worth you looking at the Caravan and Camping Club.  Many of us are members of both.  Personally, I prefer CAMC sites, but I know there are those who have the opposite view.

Whatever you decide,  you are welcome to continue as a member of Club Together and hope that you will continue to make positive contributions.

David

replied on 22/08/2020 09:52

Posted on 21/08/2020 16:33 by SteveL

The rare times we have ventured to sites at peak holiday times, I have not noticed an absence of younger folk with kids. The same can be said of weekends at most sites much of the year.

However, personally if I was younger with kids, I wouldn't be taking them to a CC site. Not because of any lack of pools, clubs and activities but more because they are restricting. When we went with ours we were tenting and although we occasionally went to ones with lots of facilities, they much preferred the basic big field type, where they were able to fly kites  etc.

Posted on 22/08/2020 09:52

The rare times we have ventured to sites at peak holiday times, I have not noticed an absence of younger folk with kids. The same can be said of weekends at most sites much of the year.

Much why we avoid most school holiday periods on sites. Some popular family sites we also avoid weekends.

When my wife and I had young children we used a lot of CLs but did not shun club sites as we spent little time actually on the site

skodaman replied on 22/08/2020 16:27

Posted on 22/08/2020 16:27

I think the club management are doing a a fantastic job of ruining what was a really good business I see that the c&cc have managed to negotiate a new lease at the braithwaite fold  site for 25 yrs which they now have renamed.. well done   C.M.C

SteveL replied on 23/08/2020 10:33

Posted on 23/08/2020 10:33

Every year, while the kids were of school age we visited a site close to Hawes. The site did accept caravans and campervans, but was primarily for tents. There was a very large field which you camped around the outside of, pitches well spaced and the open centre area was available for kids to play in. 

When we visited the Hawes CAMC site the week before lock down we took a walk through it, (its on a public right of way) as we had heard they had been doing a lot of work. What a transformation, gone are the few odd statics, replaced with nice new ones, lodges and cabins, some with jacuzzis. Whilst the large field now has gravel roads and hardstanding pitches with EHU. Very much a sign of the times, if they can get through  Covid, they should do very well. We would definitely be interested, although it would be a last minute booking. Unlike the CAMC they want all your money upfront, non returnable.

Near Malvern Hills Club Campsite by Andrew Cole

Book a late escape

There's still availability at many popular UK Club campsites - find your perfect pitch today for a last minute trip!

Book now
Woman sitting in camping chair by Wastwater in the Lake District with her two dogs and picnic blanket

Follow us on Facebook

Follow the Caravan and Motorhome Club via our official Facebook page for latest news, holiday ideas, events, activities and special offers.

Photo of Wast Water, Lake District by Sue Peace
Visit Facebook