Airangel WIFI

Posted on 01/10/2018 21:50 by Fatles

I have recently been to Black Knowl site. I tried to login to the WIFI each time it just returned to the login or register page. I went to reception and the lady was very helpful even though she couldn't solve the problem. She gave me a number to ring for Airangel. I rang the number and the person tried to solve the problem. Unfortunately he couldn't and said he would escalate it to so,done senior and they would ring me. 3 hours later I heard nothing so rang again and the lady told me that it had been escalated but as it was Saturday there would be no one in until Monday. 

After the wait I'd had on Saturday I decided to go out in the afternoon. I received a call at about 14.30 I told him that I was away from my iPad and could he call back in 2 hours. He did say that I had be given 24hr connection. I arrived back at the caravan at about 16.00 and tried to connect, the same thing happened as on the earlier occasions. I waited for his call and low and behold I a man still waiting. I arrived home on the 25th September.

Posted on 02/10/2018 09:56 by cyberyacht

Perhaps the answer is to pay by credit card then you can use consumer credit legislation to obtain redress. If they start getting hit in the wallet, it might focus the mind.

Posted on 02/10/2018 11:55 by JVB66

I suggest that you contact the club and advise of the poor service you seem to have recieved, as this site seems to be "monitored? " on a bit hit and miss ,and a direct contact (or it seems face ache)will highlight it ? I have also reported your post as that may also bring it to someone's attention?