Prima Leisure Club Shop

I use Prima both through the club website and a trade account.

In my experience there was always a very quick turnaround. I will admit that before the lockdown, I did find that some items were always on back order.

when lockdown hit, the service crashed. You could place orders and the money would be taken. Unfortunately Expected delivery dates were Longer and are constantly extending. I’ve had to cancel some orders that I placed in July and currently showing October delivery dates!

I think that they are dependent on their suppliers and possibly manufacturing takes president over parts.

If you email customer services, I have found that you will get a reply in approximately a week.

In my experience prima are always slow with despatch even when items state in stock for next day despatch. My last order five days ago is still showing as order open despite items being in stock for next day despatch.

Prima leisure is part of Bailey caravans ,I have used them for several years without any problems always prompt  with orders  ,if in stock,  must admit not used since covid as not wanted anything

My personal dealings with Prima Leisure have been quite satisfactory. However whenever my dealer gets involved with ordering things from Bailey (I assume the same source) I have experienced quite long delays. When I purchased my current motorhome I wanted a spare wheel and holder which took about three months to come through. I am changing the steel wheels to alloys and again there seems to be a delay. In both instances it means another trip back to the dealer when I had hoped spare wheel would have been available on pick up of the new motorhome and the alloys fitted at my annual service. As far as I know the dealer ordered them in plenty of time?

David

We had the opposite reaction, with our local dealer getting things from Bailey much faster than I was going to get them from Prima Leisure. I guess it case of "some you win some you lose!" 😁

I've had 'mixed dealings' with Prima leisure.  Some of the stuff has come quite quickly and other stuff has taken  what felt like, an age.  The Club shop through Prima is little more restricted in items you can order, but I have generally found it quicker to order this way than direct with Prima..... and, of course, there is the added advantage of a discount.

David

My order via the club shop from Prima leisure on 22nd April was promised to be delivered on the 23rd April.

It arrived this morning (27th April) at 10am. Hmmm.

Simon.

My last order from prima has stated for the last three days that it is being picked, how long does it take to pick 8 plastic revits for number plate lights.  When I ordered the parts they were stated as being in stock and still do but no sign of them being posted.

I ordered a fixed bed slat spacer valued at 49 pence. The sort of thing that goes into new caravans each and every single day.

Why this is given a 3 week lead time, and is now overdue, just beggars belief.

Of the other items I have ordered over the years, some have been on time, but 2/3 are late. Emails are not replied to.

My overall recent experience with Bailey associated companies has been negative, and I am hoping that we don't get any significant issues with our caravan that need address. Although happy with our caravan, I wouldnt buy another for this reason

Prima leisure and the club shop service are as poor as the club website