No Elddis Caravan Warranty

We had a Bailey caravan prior to our MH. I was warned that the 3rd service had to be carried out before the 3rd anniversary. There was no plus / minus allowed as with the first two years. Unfortunately I think they are correct.

I didn’t think the fact was particularly well publicised and unless it had been pointed out I wouldn’t have realised.

I agree with Steve. The 3rd service booked for 1 April was already a month too late. Sorry, JH, but I think you've missed the boat.

I have read the same in a number of manufacturers warranties and I suspect other owners have been caught out by not reading the terms carefully.

These are very difficult times and unfortunately you are dealing with Hymer. This being the case and the grey areas raised by lockdown you are in all probability going to be the looser.

I have owned the overpriced quirky Eriba caravans [parent company Hymer] since 2003 and over this time the Hymer reputation has taken a nosedive. Customer service can only be described as appalling. 

If you access the main Eriba forum [www.eribafolk.com] and do a bit of digging you will understand these comments are shared by many.

I've managed to keep my 2017 vans services in schedule but wonder what will happen for my March 1st service. If the dealer cannot do the service within the following 60 days due to a backlog I an expecting a problem with Hymer.

Colin

EM, this issue actually had nothing to do with lockdown. The poster missed the date of 1 March which was before lockdown started. It appears from what we read in the OP that the fault was not Hymer's and there is no grey area.

These are very difficult times and unfortunately you are dealing with Hymer. This being the case and the grey areas raised by lockdown you are in all probability going to be the looser.

It is nothing to do with difficult times. The OP originally booked his service a month after the due date and the pandemic lockdowns did not affect the situation one iota. His latest 'due date' was first of March. If his booked 1st April service had gone ahead as planned he would still have lost the warranty. He did not comply with the warranty conditions.

Our Hymer MH is unlikely to get its second year service in line with the schedules due to the pandemic. Wether anything will get extended I have no idea. I suspect, unless it is an expensive item, it will be easier to pay for it than go through all the hassle  of trying to get approval and repeat visits to the dealer. Personally I am more concerned about getting the service done to comply with insurance, if say a gas appliance should malfunction. Or recovery if we should break down.

Three points.

1 - I read the original post as saying 1st March, so 60 days either way and the van was booked in correctly. It should not be anytime within 60 days before anniversary of registration.

2 - I'm now talking Hymer servicing. I collected my 2017 Eriba new in Feb 2017. In order for me to get in booked in the following Feb I head to book it in 5 months in advance [Lowdhams of Nottingham]

3- I'm now talking Hymer warer ingress. This is 6 months either side of anniversary date, except 1st year.

So, in these strange times, when you have a vehicle booked in, or are trying to book a vehicle in and Covid restrictions come into effect, how can you the customer meet the requirements of the warranty?

The manufacturer must in all fairness be flexible.

Your missing the point. I’ve sent them a copy of the letter which was set to me when I first bought the caravan on 1st March 2017. So the anniversary is 1st March.  I’ve sent them a copy and it clearly states that the service must be within 60 days either side of the anniversary date which means that I had up to the 29th April, and as long as I am the only owner that is the case until warranty ends.  My caravan was booked in for 1st April.  The problem is that we were in lockdown and all the service stations were closed and the cancelled it. MOT’s on cars were delayed by six months so there should have been something similar from the caravan manufacturers. But no, there using it as an excuse to get out of the warranty obligation.  I’ve sent them a copy of the letter and they’ve stopped conversing with me. Very poor show. 

JH, the third and final service had to be done by 1 March. The only flexibility on that was 60 days before. That is normal practice as 60 days after would be outside of the 3 year warranty. You say yourself "....until warranty ends" which it did on 1 March, not 60 days later.

Given the above, covid and lockdown doesn't come into it. I'm afraid you missed the date and need to accept that and I'm sorry it's not what you want to hear.