No Elddis Caravan Warranty

I’ve just had a reply from them saying that they gave an additional six months grace. How did they communicate that, as I never received any such information.  Not even the service centres which I’ve used informed me of this. I’m afraid they’re using nay excuse to get out of. No more Elddis for me in the future. 

I think to be fair to all parties, Elddis clearly states that the service must be within 60 days before the purchase anniversary for the third year and you, as the purchaser have unfortunately not complied with the warranty request. You are now trying to make a case against Elddis when they have done nothing wrong and have politely pointed out the details to you in their responses. 

Elddis warranty LINK

Yep, Brue, it's crystal clear. No ifs, no buts.

Hi John

Apologies this is a late post, but still relevant I think. Take it from me you may have not lost too much. Elddis's warranty (post 3 years) seems more of a "scam" than anything else.  As far as my poor experience with them goes, all Elddis seem to want to do is wash their hands of any structural/water ingress issues arising from inherent faults despite the 10 yr cover period.  Instead Elddis uses any excuse, however implausible, hoping that us poor caravanners (with real issues) go away empty handed.  Far from being a reasonable manufacturer, Elddis forces customers to fight tooth and nail for justice. I have vowed never, ever, ever to buy an Elddis van again !! 

Regardless of lockdown It seems to me that Elddis have deliberately written their warranty conditions to catch people out on the third service in order to entice owners to be in breach of warranty conditions.  Why else would you change the service intervals from 60 days + or - the purchase anniversary date to 60 days before the anniversary date only on the third year.  I know of other people who have been caught out by this and Elddis have no sympathy. No more new Elddis caravans for me now. Customer service pathetic. 

To the best of my knowledge ALL Uk caravan manufacturers have the same warranty conditions on servicing so please tell me what brand you are going to buy?. The warranty is 3 years, plain and simple. Your car will have a warranty expiry date and I doubt the manufacturer will extend it to the post warranty service, your TV and kettle have time limited warranties so why should Eldiss give an extension? 

I think there are several issues here. Lack of information from the manufacturer, problems/delays brought on by covid and the lack of capacity in the Hymer network to cope with servicing.

I posted earlier in this thread regarding a 5 month book in period for main dealer service at Lowdhams of Nottingham and my water ingress check.

Information has not been forthcoming from Hymer or there dealer network. I have not been offered but had to chase to find out my warranty position. It would appear with Hymer/Eriba that to keep my 6 year water ingress warranty the year 1 service has to be completed before end of year 1,  years 2,3,4 and 5 have 60 days grace either side of yearly anniversary but year 6 has to be completed before year 6. Because of covid 60 days has become 6 months, except year 1 and year 6. Are you with it.

After my March 21 service, this time with Red Lion of Southport, I asked to book my 2022 service and was told this was to early. When I tried again 3 months late I was offered June 2022. The dealer was booked up for 12 months as sales had been high and the service department had not expanded to take this into account. This was when I started a 2 month series of e-mails with Hymer to find out what the warranty position was as the dealer was unaware.

How any normal owner can expect to plan what they are doing and meet manufacture requirement when this type of situation exists is beyond me.

Colin

Hi John

Did you manage to get anywhere with this? I'm in the same boat.

Thanks

Antony

Thats the only reason we get our elddis serviced annually in March. all issues ive fixed myself as supplying dealer was 60 miles away and wouldent trust the chimps who assembled it to do any major repair work.

I have an Elddis motorhome which last April was the 3rd anniversary.

Being a bloke who likes to cross the Ts and dot the Is I emailed Elddis both in in 2020 about the second hab check and again in 2021 re the 3rd hab check.

both hab checks were late due to covid lockdowns and was booked in to dealer at the earliest opportunity. On both occasions I had a reply from Elddis stating there would not be a problem with my warranty due to late hab checks.