Autotrail annual habitation check & repairs

EnglishmaninWales replied on 17/01/2020 17:42

EnglishmaninWales

Posted on 17/01/2020 17:42

We purchased our brand new Autotrail T615 November 2018 c/w warranty. We used the Motorhome several times that year on a trip to Spain and back and Holland it was excellent.

We then paid for our 1st Habitation Check November 2019 and to our SURPRISE several areas were identified as having above average damp readings. My thought was on a new vehicle?

The Motorhome seller arranged the repairs as per the Autotrail warranty and procedures they provided. Having taken the MH for repair I was called a day later to say its worse than first thought and that are in touch with Autotrail to determine actions?

At this time I am still waiting for the repairs to be complete.

My concern is assuming repairs are complete what happens if damp is found at the 2nd yearly checks? Because in my opinion at that stage I have paid plus £40k for a substandard MH either through poor manufacturing standards or shoddy workmanship? Any comments or advise please. Thanks

5 replies

Tinwheeler replied on 17/01/2020 17:52

Tinwheeler

Campervanner from Cornwall

Posted on 17/01/2020 17:52

I’d contact the club’s legal department for advice if I was you.

1 person likes this

young thomas replied on 18/01/2020 10:10

Member

young thomas

Motorhomer

Posted on 18/01/2020 10:10

i agree with TW above...

IMHO, if the van has 'even worse damp than the original above average reading' on a one year old van, then id say the damp was there when you bought it....ie not in a merchandisable state nor fit for purpose.

unless one specific reason (failed window/rooflight) is proven, i wouldn't want a repaired (and hope for the best) van....

good luck.

Ayf replied on 19/01/2020 18:33

Ayf

Motorhomer

Posted on 19/01/2020 18:33

My advice: The OP should join the Autotrail Unhappy Owners Club (AUOC) on Facebook and consult with them about this damp issue as it's quite a common problem with this manufacturer.

There are many dozens of people in the AUOC who have rejected their new/nearly new vans due to severe water ingress problems so you'll be in good hands and will get the right help.