Problem with Accessory Supplier

Candmtouring replied on 25/07/2017 13:29

Posted on 25/07/2017 13:29

I have had a problem contacting a caravan accessory supplier, Camp Europe (https://caravan-parts.store.buegle.com/). They sent me a confirmation of order, but when I tried to contact them to enquire about non-delivery, the telephone number given does not accept incoming calls and there is no response to emails. Payment has been taken. Has anyone had any experience of these people?

SteveL replied on 25/07/2017 16:44

Posted on 25/07/2017 16:44

I have not had any dealings with them but checking on google, their registered office address ( 2 Naomi Close) is a residential detached house in Chester. Given the size of there product range, I assume they are not operating out of their garage and are just middle men passing on the order and taking a cut.

JayEss replied on 25/07/2017 17:03

Posted on 25/07/2017 17:03

My experience of them is about 4 years old. They were the only people that could supply a replacement light fitting for our German van at short notice. They replied to my email promptly and the goods arrived very quickly. Not cheap but they did what they had to do 

I hope things work out for you OP. 

Dorset Diver replied on 25/07/2017 21:39

Posted on 25/07/2017 13:29 by Candmtouring

I have had a problem contacting a caravan accessory supplier, Camp Europe (https://caravan-parts.store.buegle.com/). They sent me a confirmation of order, but when I tried to contact them to enquire about non-delivery, the telephone number given does not accept incoming calls and there is no response to emails. Payment has been taken. Has anyone had any experience of these people?

Posted on 25/07/2017 21:39

If it comes to it and if you paid by credit card (CC) and the transaction was £100 or more you may be able to claim your loss from your CC company.  See: http://www.legislation.gov.uk/ukpga/1974/39/section/75.

Candmtouring replied on 31/07/2017 10:32

Posted on 31/07/2017 10:32

Thanks for the replies. They appeared to be the only company offering the parts I need for my German motorhome. Allegedly, they have form on non-delivery. I have contacted my CC company for a refund and alerted the Online Dispute Resolution service. My major concern is the website is still operating, yet no contact with the company is possible if (or when) they fail to deliver.

For everyone's reference:

CAMP EUROPE Caravan, & Motorhomes Parts. is a company registered in England and Wales with company number 10064379. Company registered at 2 Naomi Close, Chester, Cheshire, CH1 5HH

Website: www.caravan-parts.org

Company Secretary: WORRALL, Linda

 

celcat replied on 02/10/2017 17:50

Posted on 02/10/2017 17:50

Have only just seen this post and wish I had seen it earlier. This company are atrocious (being extremely polite!) Their phone states it doesn't receive incoming calls, they don't answer their emails and after putting a plea for help on a few forums cannot believe that they are still trading. They have scammed so many people. 

Please do not use these people frown