V5 logbook

Posted on 24/06/2019 12:48 by Whittakerr

I'd follow your advice from the cassette toilet thread. Get rid and buy a new car with the correct  information on the V5. Too much hassle to get it changed. 

 

Posted on 24/06/2019 15:41 by SteveL

Getting it changed could well take a while, if our experience is anything to go by. We bought a new MH at the beginning of March, V5 arrived within a week but for the wrong coloured van. Because it was not clear what information they required, I phoned and spoke to someone. They told me to fill in on the V5 where it said change of colour, leave date of change blank as the colour was from new, and supply a signed covering letter. I did all this and they took 6 weeks to inform me that this was insufficient and I needed a letter from the manufacture detailing its original colour. The daft thing is if I had it respayed they would have accepted my word for it.🤔 

The information they provided re the manufacturer was wrong, so another bit of poor advice. Google however, provided the number for fiat camping car customer services. There help could not be faulted and I had a nice headed note paper letter within a week. Which I have now sent off to the DVLA who will probably take another 6 weeks to hopefully send me a correct V5.

I wasn't too bothered for this country. However, we want to take it abroad and I am not keen until the documentation shows the correct colour.

Posted on 24/06/2019 15:41 by SteveL

Getting it changed could well take a while, if our experience is anything to go by. We bought a new MH at the beginning of March, V5 arrived within a week but for the wrong coloured van. Because it was not clear what information they required, I phoned and spoke to someone. They told me to fill in on the V5 where it said change of colour, leave date of change blank as the colour was from new, and supply a signed covering letter. I did all this and they took 6 weeks to inform me that this was insufficient and I needed a letter from the manufacture detailing its original colour. The daft thing is if I had it respayed they would have accepted my word for it.🤔 

The information they provided re the manufacturer was wrong, so another bit of poor advice. Google however, provided the number for fiat camping car customer services. There help could not be faulted and I had a nice headed note paper letter within a week. Which I have now sent off to the DVLA who will probably take another 6 weeks to hopefully send me a correct V5.

I wasn't too bothered for this country. However, we want to take it abroad and I am not keen until the documentation shows the correct colour.

Posted on 25/06/2019 08:04 by

Your experience was the direct opposite to mine Steve.  I wanted the weight corrected on mine.  I rang DVLA and asked how to go about it.  They advised me to complete the change section and send them a covering letter with photos of the weight plates, which I did.  Five days later I had a new and correct V5C.  Brilliant service.