C.L. site bookings.

MIKWOO replied on 10/06/2019 10:10

Posted on 10/06/2019 10:10

Hi all. On a very nice site at Sandwich Lakes Fisheries in Kent. Weather has not been great but having attended a rally with C&C.C. local D.A. decided to stay on at The M.H & C C. pitches. What a shame to be told by the Manager, who squeezed us in, that having a full booking for the weekend one unit did not turn up. No phone call, no notification, no apology, he had been turning bookings away because of being full. Come on people, politeness cost nothing Mum used to say.

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thebells replied on 13/06/2019 10:01

Posted on 13/06/2019 10:01

I sympathise with CL owners. I'm more than happy to pay a deposit and have only ever once lost it because we had to cancel. Even then though I did contact the site in advance, so that they could try to fill our spot and I accepted the loss of deposit in good grace 😊

My hubby works offshore, so occasionally he will have to go off earlier or arrive back later than his rota has set and we have had to cancel the odd trip. I always contact the owner and apologise and usually try to rearrange our visit.

We recently stayed on a popular CL after the owner emailed me to say that someone had cancelled so a space was available for us after all, (I had been told they were full when I originally enquired). Over the weekend a further unit never arrived at all so that particular site would have lost revenue from 2 pitches instead of just 1 if the people cancelling "our pitch" hadn't bothered to let the owner know they couldn't make it.

I do accept that sometimes you don't know peoples' circumstances, but that is why I fully support deposits!

harryb replied on 13/06/2019 12:33

Posted on 13/06/2019 12:33

I don't mind paying a deposit, it shows intent. However last year I paid a deposit for a booking 3 months in advance. Four weeks prior to going I got a date for going into hospital which was the same as the cl. I cancelled but was not offered a refund so asked. Refunds are not given under any circumstances was the answer. I wonder if my booked pitch was re-let. 🤔 I used that site several times as an overnight stop just off the M5 on the way south. I just looked for another last week on the way down.

MollysMummy replied on 13/06/2019 13:13

Posted on 13/06/2019 12:33 by harryb

I don't mind paying a deposit, it shows intent. However last year I paid a deposit for a booking 3 months in advance. Four weeks prior to going I got a date for going into hospital which was the same as the cl. I cancelled but was not offered a refund so asked. Refunds are not given under any circumstances was the answer. I wonder if my booked pitch was re-let. 🤔 I used that site several times as an overnight stop just off the M5 on the way south. I just looked for another last week on the way down.

Posted on 13/06/2019 13:13

similarly, I had to cancel a booking I'd made with a CL and also lost my deposit. I cancelled about 3 months before hand but was given the same reply regarding re-letting the pitch and of course we have no way of knowing one way or the other whether the pitch was re-booked. I'd considered ample notice.

I now make bookings a day or two before hand, if they're full, then I phone another CL etc