C.L. site bookings.

having a full booking for the weekend one unit did not turn up. No phone call, no notification, no apology,

One no show does not seem bad and for all we know the person is in hospital!

Not sure the story section is the right place for this. 

However, on the main point, I've long advocated that the club should support CL owners by applying the same standards to them as to club site bookings - i.e. the CL owner should pass details to the club and more than one such instance should invoke some kind of action.

It would appear that this is becoming a more and more frequent occurrence. We were on a CL at Dornoch last month and they had about half a dozen no-shows in 3 weeks, including over the bank holiday period, and again the owner had lost other bookings and hence income because of them not showing up. Had they bother to phone and say that they were no longer coming then the pitches could possibly have been let to others. 

When you only have 5 pitches, one cancellation is significant. I very much agree with M even if the CL charges deposits.

peedee

I agree that the CL owner might have lost two nights booking that he could have had. However I cannot condemn the non arrival out of hand as no idea what happened. 

If as Nellie says 'at Dornoch last month and they had about half a dozen no-shows in 3 weeks, including over the bank holiday period, and again the owner had lost other bookings' this is a very bad state of affairs and obviously unacceptable behaviour'. 

No shows are from reports,  more likely to be those that cannot bother to advise the site concerned, rather than those with a real emergency as they are the ones who will contact to advise the site

On club sites one No Show will not have the impact as a cl who loses a Fifth of their income

No phone call, no notification, no apology,

But surely you can condemn the behaviour as described by the OP. The chances of not being able to advise they owner somehow must be very small even for a solo vanner.

peedee

One "no show" on a CL amounts to 20% lost income. That's equivalent to, for example, 40 "no shows" at a large club site such as Cirencester Park. Imagine the outcry that would cause! 

I can't condemn a person without knowing the individuals details.

This is the one and only reason we started taking deposits for all bookings, not just Bank Holidays as previously, from January this year.  Last year, between January and September 1 in every 4 bookings got cancelled.  Usually last minute, often the day before arrival and sometimes even on the day of arrival.

We didn't want to start with deposits as it's lots more admin for me but we were left with no choice.  As you have said it's a loss of 20% of our income but also prevented those we turned away because we were full from having the pitch.

This year we've had very few cancellations so far.  One lady who didn't want to pay her deposit (despite much chasing on my part) eventually admitted she'd also booked elsewhere for the same Bank Holiday weekend.  Those who don't want to pay their deposits are those who are not sure they're going to turn up!

We know some people have very genuine reasons for cancelling but the sad fact is that most cancel because of the weather or they simply 'had a change of plans'.

We have a very clear cancellation policy on our website which also goes out with every email and our confirmation email refers to this policy when asking for the deposit.

Nicola
www.skybarnfarm.co.uk
Telephone: 01522 681218
Email: enquiries@skybarnfarm.co.uk
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