Sorry to say, very bad experience

paulat replied on 22/06/2018 17:23

paulat

Posted on 22/06/2018 17:23

try to phone them at 8.45, no answer, went to site to find we where given no choice in what pitch we could have and asked if we would like to go else where and they would phone.

as we have a dog, the pitch had no shade and protection from the sun, we asked several times if there was any thing else, again offered a refund?.( animal welfare)

husband parked to be told to turn the van a round into the sun and next to a bar b q to next doors caravan, because of fire regs?

it was my birthday, motorvan and caravan club needs to think about animal welfare and needs of there members.

when I replied I have a dog they did not care, we are very upset

Moderator Comment - Moved from the Story Section

26 replies

moulesy replied on 22/06/2018 17:24

moulesy

Caravanner from Wiltshire

Posted on 22/06/2018 17:24

Which site is this?

replied on 22/06/2018 17:43

Posted on 22/06/2018 17:43

Too little info. Where there other pitches available of the type that you booked?

I have little sympathy about the outfit being in the sun with a dog. My dog would have been outside in the shade.

1 person likes this

DavidKlyne replied on 22/06/2018 20:51

Moderator

DavidKlyne

Motorhomer from Buckinghamshire

Posted on 22/06/2018 20:51

Paulat

Not quite sure why you posted this in the Story Section so I have moved it here. As others have suggested I think a few more details are required. From what you have said there was little choice of pitch? I am sure that wardens will do whatever they can to help but pet welfare is really down to the owner. It's a shame your birthday was spoilt. I think you either need to write directly to the sites team by e-mail or leave a site report as these are monitored by the Regional Managers.

David

1 person likes this

replied on 22/06/2018 20:53

Posted on 22/06/2018 20:53

No idea if it was a CC site David

Oneputt replied on 22/06/2018 20:56

Member

Oneputt

Caravanner

Posted on 22/06/2018 20:56

Did you complain to the club HO? Have you written a review? As I understand it you can go nose forward or reverse onto your pitch as long as you l8ne up correctly on the peg, so what were you trying to do?

Navigateur replied on 22/06/2018 21:09

Member

Navigateur

Caravanner from Lanarkshire

Posted on 22/06/2018 21:09

If it was a caravan Club site then they were lucky to get such attention from the wardens at 8:45pm. Not surprised the 'phone was not answered, or that there was only one pitch left.

Interesting concept that one should get some sort of (unspecified) special treatment on one's birthday. I'm usually happy with a card and a small cake!

1 person likes this

replied on 22/06/2018 21:15

Posted on 22/06/2018 21:15

We don't know if a CC site. No idea if they tried phoning am or pm but either way not surprised no answer. No idea what time they actually arrived or much idea about anything.