New Booking System for Overseas Travel

Well I'm glad I made my booking before the new system.

Haven't tried it yet but from reading the last 3 pages it doesn't inspire me to do so.

Like AD, I'm not interested in booking sites abroad through the club, why would you. All I require is a ferry crossing price and an overview of alternate dates and times on the toute I have chosen.

Seems until its sorted it would be best to have a friends code for BF   or be a member of the other club and do your booking through them.

Reading Rowenas post it would appear they want feed back through the link she provided not on this thread

Reading Rowenas post it would appear they want feed back through the link she provided not on this thread

A good place to hide bad reviews?

May I please throw in the question of amendments to ferry bookings and ask whether the Club's new booking system allows for this to be done on line now.

If I book a Flexi ticket directly with Brittany Ferries I can amend that booking on line, free of charge, up to four hours before outward departure. And if I book their ferry as two separate single journeys then I can change the second half four hours before departure too - on line, free of charge.

Amendments to ferry bookings with the Club have always been Please phone this office in working hours Monday to Friday, but not on Bank Holidays, listen to the recorded instructions, then be told that we are experiencing a high volume of calls but your call is important to us, listen to the music, and so on....it can take a long while, even if you are calling from overseas.

I do hope all that has been streamlined under the new arrangements. Does the Club now do Flexi? 

 

 

The user and all related content has been Deleted User

Rowena says in her original post on this subject that ".... we've created an easy to use booking system"

I have been taking an early look at ferries etc for next year's trip. I tried a dummy booking by firstly adding Site Night Vouchers. After adding a ferry, the vouchers were nowhere to be seen. Then the system apparently allows you to enter and book two different routes for your crossings. But the answer you get is for routes to and from the same ports.

After a number of tries, I gave up. I'll wait a while whilst the system is sorted out. You have to wonder who creates these fiascos.

the time to review systems and ask for opinions etc is in an IT phase known as 'user testing'.

this is NOT carried out in the live environment....

i thought i had read that releasing the booking system for Overseas travel was just the first phase and that this system would bedome the bedrock of the 'new' system in all markets??

lots to do before then.

As you can imagine the new software is bedding in and will be a work in progress over the next week or so.

To state the above following the release of a new system which folk are supposed to trust for booking ferries / campsites is poor in the extreme.☹️ As BB says all this should have been ironed out before the system became live.

I’m no expert but the last IOS upgrade I got goofed up my pad, it took 2 further updates to get it right . . .That was from the multi $billion dollar Apple inc. so I reckon the C&MC doing an Apple inc-they’ll take that😂😂

That's true, although you do have the choice of wether to download it. I'm still on iOS 12. something on my phone ( the only one of our devices that will upgrade to 13) I'm never one to jump in when it's first released.

Unfortunately with the new CC booking system you have no choice if you want to book through the club.

Wise words there, Steve - “I'm never one to jump in when it's first released“.  I reckon you’d do well to heed your own words regarding booking through the club.