bando81 replied on 26/03/2020 10:29
Posted on 26/03/2020 10:29
We booked a 2 week stay at Camping le Mas de Reilhe near Nimes . We paid the deposit and then had to cancel . We had cancellation insurance with Camping Couvert . This is the reply we received from them ;
We acknowledge receipt of your request for compensation (file SI-2011331) concerning your reservation made with MAS DE REILHE as part of insurance Campez-Couvert.
We fully understand your decision to cancel your stay given the current context of the Coronavirus epidemic.
However, we confirm that the insurance contract explicitly excludes epidemics as a cause of guaranteed cancellation.
As it stands, we regret that we are unable to give a favorable answer to your request for compensation under the cancellation insurance contract and we are classifying your file.
We suggest you to get in touch with your holiday provider, who will do everything possible to find you a solution adapted to your problem.
We remain at your disposal and ask you to believe, Madam, Sir, in the expression of our best regards.
As we have cancelled the booking am i right to assume that the campsite cannot take the final payment . ??
We find this response from the insuranc company totally unacceptable and unfair in the current situation .