Certified Locations - on site contact with owners

We've had both too. From owners that descended on us for an hour & we wanted rid of so we could finish putting the awning up/etc to owners we never or rarely saw. So ... both are usual 🙂

With each site being run by individuals and not a corporation or club you are bound to find a whole range of owners.

From those that are off handed or those who combine the CL with a day time job (usually farming related) or those who hand out scones and tea or those who you never see but are at the end of a phone if need be etc.

Best way to get an idea of what to expect is to look at the latest reviews, say the last 5 of them, and someone will make a comment.

Doesn't bother me one way or another.

CLs are all very different. Some owners are very “there and around”, others, you might not even get to say hello. It’s all part of the charm. We have posted cash through letter boxes for years. One of our favourite North Norfolk stops has no one living on the Site at all. There’s usually contact numbers and important information around. Very very different to what Club Sites are like, much more do your own thing.😁

Presumably you spoke to the CL owner when you booked the site, even if it was just the day before, and you should have asked then if they would be around and how they expected you to pay for your stay. As others have said some will be busy with whatever other job they do and not be available when you arrive. Usually one should report to the owner's house on arrival, out of courtesy of nothing else, unless having been told just to pitch up.

There's no one size fits all with Certificated Locations, as has been said. Just do what seems right on arrival or check in advance as Nellie said.

There are lots of threads in the CL section of this forum where you can get the feel of ownership, operation and usage of CLs.

Doesn't bother me either way. I'm on a site at present, been here six days and never seen anyone from the cl. At present it could be Covid related, payment was requested by BACS.  The biggest problem I've got is the bins are full and by the look of it have been for some time which tells it's own story.

You are very tolerant Harry - and I think others are too tolerant too. But I think anyone in the tourist business should be offering a much better service than that. Accepting payment but doing next to nothing in the way of customer service is a shabby state of affairs. 

I come across that often HB, I bag the rubbish & leave it next to the bins🤷🏻‍♂️, it’s the best you can do. Any Animal interaction with the refuse isn’t on you👍🏻

Thanks for your replies. Seems there’s no hard and fast rule. My first hosts were so friendly, I think that set the bar for me and when we had little contact I was surprised but completely understand about them having busy lives. 

I would have thought that a CL owner who is not there to meet and greet paying guests when they arrive would or should  walk the site in the evening to introduce him or herself and ask if all is well.

And a step up from that would be to hand out a duplicated A4 sheet of useful information - doctors, dentists, vets, shops, pubs, bus times and so on.

Would some CL owners like to comment about good practice?