New Site Booking System

Posted on 25/11/2021 16:32 by Tinwheeler

Talking of spin, as Harry did, the whole package is full of it and has been spun towards doing what the members want. Really? I’ve not seen many on here saying it’s what they want other than those whom the current system does not suit. Has the club bowed to the wishes of those folks and ignored the rest of us?

I don’t have a problem with the proposals but a more upfront approach in explaining the business sense of bringing the booking system in line with the rest of the industry would have been more credible rather than telling us it’s what we wanted. 

Posted on 25/11/2021 14:43 by harryb

Pre-payment

"When our new online booking experience goes live, you’ll be able to pay for your stay prior to arrival. So you'll be able to set up on your pitch more quickly and start enjoying your holiday even sooner!"

I just love the spin on the last sentence.

So you arrive at the site (at 1pm opening time ) expecting to get straight in but there's a queue in front of you, pre-paid or not, who have been queuing for 1/2hr or more. Then you get through the barrier and spend 5 or 10 mins driving around looking for a suitable pitch. So much for starting your holiday sooner.

 

Posted on 25/11/2021 17:14 by DavidKlyne

Harry

One would hope we will now find a warden at the entrance, especially on bigger sites, fast tracking in members that have paid in advance with the advice to return to the office to give their pitch number and pick up the blipper for the barrier and toilet key if used? I just hope the saved time is not used to spend more time telling us how to pitch to the peg

David

Posted on 25/11/2021 17:08 by Cornersteady

I was thinking the same it said:

Why are you making these changes?

...Over the past few years we've been gathering your feedback all with the aim of understanding how you feel the current booking system could be improved...

Who provided feedback?
Members, Site Staff and Committee Members have all been involved in providing feedback:

Over 100,000 new and longer-standing members we're invited to share their views over recent years
5 Focus Groups and 22 User Experience testing sessions have been held with members
All Site Staff (900) were surveyed and all Committee Members were consulted

Now you would think that someone on CT would have been part of the first two? Ok I assume that they were sworn to secrecy (but that never really works) but would anyone like to own up now?

I can think of one possible member though...

Posted on 25/11/2021 18:07 by Wherenext

It really isn't fair!

I've tried to think of a speculative booking that I should make for next year and I can't think of anywhere that I might want to be spending on a club site. That's not to say I won't be but I guess I'll just have to go with the flow and hopefully if the system does what it is supposed to do I'll be more able to find a pitch available. 

That is if all of those people who will now be making speculative bookings to avoid having to pay a deposit haven't taken them. Then again as we're approaching December there isn't much of 2022 that hasn't already been accessible to speculative bookers is there?

Where's me CL directory???

Posted on 25/11/2021 18:22 by Cornersteady

Except that the deposits won't start till the new booking system kicks in and has any  date been given? So you might have a few months of 2023 to book something?

Posted on 25/11/2021 18:22 by Cornersteady

Except that the deposits won't start till the new booking system kicks in and has any  date been given? So you might have a few months of 2023 to book something?