Service Pitches

SolarPanels replied on 16/01/2017 21:40

Posted on 16/01/2017 21:40

Dear Caravan Club,

We have been enjoying my retirement by spending many extended stays on club sites, usually the bigger ones. While this has been most enjoyable, we have noticed something that is a cause of irritation to both us and many other members that we have spoken with on the subject. This is the usual inability to obtain a service pitch on site. Although we book most of our stays via the online facility, (in the main many months in advance) which we find most convenient, we never seem to be able to obtain a service pitch. We have just returned from a 21-night stay at Hunters Moon, from 26-12-16 to 16-01-17. We did try and book a service pitch way back June 2016, but with no luck. So, we settled for a standard pitch. Imagine our surprise, when by the 3-01-17, 98% of the service pitches had been vacated, and they remained empty all bar the odd member popping on for the odd night until we departed the site on the 16th of January. In the case of Hunters Moon, every service pitch has already been booked out for the 2017 Christmas Break, this before the 5th of January. (we know this as we have already booked our stay for the 2017 Christmas break with the warden whilst on site) Now we fully accept that each member has the right to book the nights that they desire. However, it is quite clear that the present system is being grossly unfair to a great number of members whose desire to have an extended stay on such a pitch, but can never get one. It appears that the club are more than willing to allow these premium pitches to be booked out for very short periods, at a severe cost to both other members and more importantly, club finances. Surely a more logical approach should be adopted? Why does the club not restrict the booking of such pitches to say 30% of short term stays, 30% for one to two week stays and the remaining 30% for those wishing to use the 21-night maximum stay? The club could, if this is not found to be a workable proposition, greatly increase the number of service pitches on each site, this would alleviate some of the problem. But if the present system stays in place, then it’s quite clear that an even greater number of service pitches would perhaps sit idle, costing all concerned both money and inconvenience. Many feel, that with some constraints put in place, the club will have a greater number of contented members, while enjoying a greater revenue stream. With all this new found extra income, perhaps the club would put in place some dog washing facilities on each site, hot and cold water please!

Tony Gardham 

Moderator Comment

This has been moved from the story section as its unlikely to reach the intended audience in that place. As an individual complaint it should have perhaps been sent direct to the Club via post or e-mail to the Sites Department.

dmiller555 replied on 17/01/2017 08:10

Posted on 17/01/2017 08:10

Perhaps this is a good reason to introduce the taking of a 25% deposit on all site bookings as the CCC do and preferable make them non-refundable at that.

The present system is reminiscent of the German habit of placing booking towels on poolside sun-loungers. 

 

young thomas replied on 17/01/2017 08:14

Posted on 17/01/2017 08:14

could you not have moved to a serviced pitch on 3/01 when they all became free? you would still have had two weeks benefit?

fatbelly replied on 17/01/2017 08:33

Posted on 17/01/2017 08:10 by dmiller555

Perhaps this is a good reason to introduce the taking of a 25% deposit on all site bookings as the CCC do and preferable make them non-refundable at that.

The present system is reminiscent of the German habit of placing booking towels on poolside sun-loungers. 

 

Posted on 17/01/2017 08:33

I would be happy with paying a non refundable deposit when booking. It firstly reduces people block booking to only cancel at a later date but also spreads the cost of your trip instead of having one big hit on arrival. 

SteveL replied on 17/01/2017 08:40

Posted on 17/01/2017 08:40

I am not sure what take up the club would get on the 30% reserved for 2 weeks and 30% for 3 weeks. We tend to stop everywhere for a week, very rarely two and our perception is that we are a small minority. The only time we have stopped for the maximum, was when we were visiting my mum in hospital and we could not book that in advance. Where ever possible we book a service pitch and have never had a problem getting one if we book well in advance. True we have never tried to book a site over Christmas / New Year, these are very popular times at most sites. The only real way to try and ensure your requirement at these times is to book on frenzy day in December. Personally I would not like to see the club go down this route, it is what makes it different. Several commercials that we have used insist on filling whole weeks first, and will only let odd days nearer to the time, so there is always that option.

As a for instance, you can still get a service pitch at Grafham Water for any three weeks in July and August, as long as it's not the one that includes the BH weekend. For that you would probably have had to book in December.

young thomas replied on 17/01/2017 08:54

Posted on 17/01/2017 08:54

in my experience, many commercials have far more serviced pitches (percentage wise) than CC....

the ones we regularly use have their own taps, or at the very least, a tap shared among two to four pitches.....

with the taps in such close proximity, you dont really need to have full 'serviced pitches' as, by default, theyre all serviced....

ok, it will then be the removal of grey water that becomes the issue on those pitches without drains, but certainly many MH waste tanks are pretty large these days and should last many days, while caravanners seem happy to use wastemasters, halving the amount of water moving duties.

JVB66 replied on 17/01/2017 09:00

Posted on 17/01/2017 08:54 by young thomas

in my experience, many commercials have far more serviced pitches (percentage wise) than CC....

the ones we regularly use have their own taps, or at the very least, a tap shared among two to four pitches.....

with the taps in such close proximity, you dont really need to have full 'serviced pitches' as, by default, theyre all serviced....

ok, it will then be the removal of grey water that becomes the issue on those pitches without drains, but certainly many MH waste tanks are pretty large these days and should last many days, while caravanners seem happy to use wastemasters, halving the amount of water moving duties.

Posted on 17/01/2017 09:00

I thought M/vans have large Fresh water tanks also ,so one move "in many days" can be a "multiple use move"wink

young thomas replied on 17/01/2017 09:22

Posted on 17/01/2017 09:22

yes, we can stay put for many days...

my point was that many sites have taps but not drains, so fresh water can be topped up as and when, with grey being dumped only when necessary...

i would be bothering to stand at the mhsp filling with fresh water if there was a tap on the pitch...

yes, pull the grey dump lever and wait a minute or two, but unneccasy to do both operations at the SPoint and hog it when not needed...

brue replied on 17/01/2017 09:49

Posted on 17/01/2017 09:49

If you look at booking for the Christmas period the service pitches (which are limited) always book up first. So the answer is to book up as early as possible. I see the OP booked in June for December but I expect many get booked up when the booking day opens or soon afterwards. It might also be possible that some had been on a long stay through Christmas and the New Year as the OP arrived on Dec 26th.

moulesy replied on 17/01/2017 09:53

Posted on 17/01/2017 09:53

I wonder if the OP realised that the CC have two opening booking dates - I can't remember exactly when dates for the later part of January (well after 3rd is it? BB will know.) are released. But if they'd tried booking then they might well have found service pitches available for the latter part of their stay at least and possibly also available for earlier.

brue replied on 17/01/2017 09:59

Posted on 17/01/2017 09:59

That's true, I'd forgotten that bit, I think they open Jan to March bookings late summer? I've managed to get to Baltic Wharf then!

edit I suppose if in doubt give the CC bookings dept a call.

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