trellis replied on 26/12/2020 15:30
Posted on 26/12/2020 15:30
Have just read your post from last night regarding your damaged carpet. I've been a carpet fitter for the past 40+years and have never heard of any manufacturer being able to define a problem without even seeing it . If as you say it's not that old I would suggest that you return to the shop you purchased it from and insist they raise a complaint with the manufacturer's .They are morally/legally obliged to send a rep round to inspect it , then act accordingly. I hope you have a satisfactory outcome to this issue . Steve.
trellis
Caravanner from Kent