Safefill - Refillable Gas Cylinders

tadhatter replied on 18/06/2019 13:16

Posted on 18/06/2019 13:16

Last summer, as part of my ambition to do far more off-grid touring, I thought I'd invest* in Safefill. Perhaps my alarm belles should have been ringing when the place I went to go to purchase a canister was Brayford Leicsure and they only had one size available - the medium sized one - and lots of them! But nonetheless I coughed up my circa £160 for it and have them fill it up and carried on smug in the knowledge that I would soon be quids in in longer term savings.

However, for various personal reasons we haven't been able to get out in the caravan anything like as much as we had hoped since then - partly due to a job change and house move - we've only just got round to needing to re-fill it. I duly looked on Safefill's website to find stockists and discovered that there was only one in about a 10 mile radius. That would be ok if this garage would actaully allow me to refill it. Notices on their lpg pumps said that individual gas canisters were not be refilled here and before I even checked at the kiosk a forceful looking lady shouted at me saying that I couldn't fill that thing here!  However, after discussion she told me where, locally, I could get it sorted. I thanked her and went on to that location. Unfortunately she clearly mistook Safefill with standard Calor gas. I tried to call Safefill at this point only to hear that I couldn't leave a message as the mailbox was full! 

I proceeded to look for an alternative website to see where LPG was stocked and then proceeded to a couple of other locations, one which didn't actaully exist anynore and another also refused to let me fill my Safefill container. Having wasted 2 hours on a wild goose chase I decided to head home as I had work to do rather annoyed and frustrated.

So, can anyone else tell me if they'ved had simialr unhelpful experiences with Safefill or, more helpfully, let me know somewhere where I can get my cylinder refilled in the Beds/Herts/Bucks area.

Very much lool forward to hearing responses.

Cheers, 

Tim.

*for investment read expensive wasted of money!

DaveCyn replied on 18/06/2019 19:56

Posted on 18/06/2019 19:56

I've always emailed them & always had a reply within the next working day. Never felt the need to phone them.

Sorry, can't help with filling points in your area. 

Sometimes you just need to be ultra polite & persuasive to get it filled.

BoleroBoy replied on 18/06/2019 20:43

Posted on 18/06/2019 20:43

perhaps look for a filling point near to your holiday destination or tour, rather than at home...

ocsid replied on 18/06/2019 21:08

Posted on 18/06/2019 20:43 by BoleroBoy

perhaps look for a filling point near to your holiday destination or tour, rather than at home...

Posted on 18/06/2019 21:08

If going that route, carrying an exchange bottle would be an essential insurance requirement for any trip not comfortably done with the residual LPG.

A caravan on the hook, mine an 8 metre, limits the deviations you can take seeking a compliant retailer.

IMO, if you have not a local retailer you can rely on, the refilling route is just too stress provoking to be worth the saving. Leaves me still without one, despite otherwise a desire to have one.

MillieMaster replied on 18/06/2019 21:31

Posted on 18/06/2019 21:31

I decided to fit a SafeFill cylinder to my self built panel van conversion and have had no problems refilling it wherever I have travelled throughout the UK and Europe!

Possibly this is because I looked into the publicised problems of refilling these cylinders before I ourchased mine and having done so, I then sent some time designing an external filling point into my van.

So now whenever and wherever I need to refill my truly excellent cylinder I simply drive into the garage and fill it up using the refilling point built into the sidewall of my van.

But if anyone has one of these truly brilliant lightweight cylinders, yes I agree that there are a lot of garages who have banned them from being refilled as stand alone cylinders, however if you go onto the SafeFill website there is the map showing known locations throughout the country where you can go and refill them Safefill Filling Locations

Merve replied on 18/06/2019 22:50

Posted on 18/06/2019 21:54 by davetommo

Over to you Merve

Posted on 18/06/2019 22:50

Well, if Safefill has gone bust it’s the first I’ve heard of it.!! Let me assure you that I was in touch with Safefill about 3 weeks asking when the next batch of cylinders were being delivered. As far as I know, the cylinders were about to be released. I am frustrated the same as everyone else. Safefill has worked tirelessly to get user/owner cylinders accepted by PELG- the issuers of the Red Guide and subsequently UKLPG who have had to reissue their Sht 26 to make sense of the new Red Guide. The big gas suppliers have plotted to try to destroy Safefill since they first appeared in 2011. The first thing they did was try to deny fill points to Safefill owners- I know because it’s happened to me! I will not list here what these all these actions have been but we all know that the lack of fill points should not now be an issue- there is no reason for any garage or fill point to refuse a fill as Safefill is a properly constructed cylinder with all the relevant safety features demanded by the various authorities. All I can say is that if we, as a growing group, start giving up on Safefill and cylinders like them, the big gas suppliers will love it! We will all be at tender mercies of the big boys. Safefill and similar cylinders take away their untapped revenue stream in rental charges. For every rental cylinder at £25 about £6-£7 is for the gas, the rest is for the cylinder!! Safefill is alive and well. Let’s, by supporting them, show Calor and Co that we have had enough of stinging rental prices. 

JVB66 replied on 19/06/2019 07:40

Posted on 18/06/2019 22:50 by Merve

Well, if Safefill has gone bust it’s the first I’ve heard of it.!! Let me assure you that I was in touch with Safefill about 3 weeks asking when the next batch of cylinders were being delivered. As far as I know, the cylinders were about to be released. I am frustrated the same as everyone else. Safefill has worked tirelessly to get user/owner cylinders accepted by PELG- the issuers of the Red Guide and subsequently UKLPG who have had to reissue their Sht 26 to make sense of the new Red Guide. The big gas suppliers have plotted to try to destroy Safefill since they first appeared in 2011. The first thing they did was try to deny fill points to Safefill owners- I know because it’s happened to me! I will not list here what these all these actions have been but we all know that the lack of fill points should not now be an issue- there is no reason for any garage or fill point to refuse a fill as Safefill is a properly constructed cylinder with all the relevant safety features demanded by the various authorities. All I can say is that if we, as a growing group, start giving up on Safefill and cylinders like them, the big gas suppliers will love it! We will all be at tender mercies of the big boys. Safefill and similar cylinders take away their untapped revenue stream in rental charges. For every rental cylinder at £25 about £6-£7 is for the gas, the rest is for the cylinder!! Safefill is alive and well. Let’s, by supporting them, show Calor and Co that we have had enough of stinging rental prices. 

Posted on 19/06/2019 07:40

It is noted in your reply about the "rental?" charges you have not mentioned the testing and delivery of the portables cylinders after each use before they are refilled  , which will not happen with the self refill type of cylinder 

EasyT replied on 19/06/2019 07:58

Posted on 19/06/2019 07:58

 there is no reason for any garage or fill point to refuse a fill as Safefill is a properly constructed cylinder with all the relevant safety features demanded by the various authorities.

No matter how safe the refilling is each garage, and/or garage chain must make their own risk assesment regarding safety but, also from a business point of view will no doubt consider how other 'unenlightened' customers might view the practice in view of the possibly low income from such sales to refillables and maybe the possible concerns of their more important fuel customers.

Maybe somebody knows of a suitable outlet for the OP in the Dunstable area?

Merve replied on 19/06/2019 08:27

Posted on 19/06/2019 07:40 by JVB66

It is noted in your reply about the "rental?" charges you have not mentioned the testing and delivery of the portables cylinders after each use before they are refilled  , which will not happen with the self refill type of cylinder 

Posted on 19/06/2019 08:27

Every time I fill mine I check for any problems- not that I allow my cylinders to go anywhere near an impact or misuse! The big boys don’t know what has happened to their cylinders whilst out on rental so they have to check them- that kinda makes sense. The owner of a Safefill cylinder will or should, do a check automatically.  

JVB66 replied on 19/06/2019 08:32

Posted on 19/06/2019 08:27 by Merve

Every time I fill mine I check for any problems- not that I allow my cylinders to go anywhere near an impact or misuse! The big boys don’t know what has happened to their cylinders whilst out on rental so they have to check them- that kinda makes sense. The owner of a Safefill cylinder will or should, do a check automatically.  

Posted on 19/06/2019 08:32

Of course an owner "should"check for any damage to cylinders and the threads but then with the cost of replacement ,a minor?problem will not warrent paying for a replacement will it?wink