Safefill - Refillable Gas Cylinders

tadhatter replied on 18/06/2019 13:16

Posted on 18/06/2019 13:16

Last summer, as part of my ambition to do far more off-grid touring, I thought I'd invest* in Safefill. Perhaps my alarm belles should have been ringing when the place I went to go to purchase a canister was Brayford Leicsure and they only had one size available - the medium sized one - and lots of them! But nonetheless I coughed up my circa £160 for it and have them fill it up and carried on smug in the knowledge that I would soon be quids in in longer term savings.

However, for various personal reasons we haven't been able to get out in the caravan anything like as much as we had hoped since then - partly due to a job change and house move - we've only just got round to needing to re-fill it. I duly looked on Safefill's website to find stockists and discovered that there was only one in about a 10 mile radius. That would be ok if this garage would actaully allow me to refill it. Notices on their lpg pumps said that individual gas canisters were not be refilled here and before I even checked at the kiosk a forceful looking lady shouted at me saying that I couldn't fill that thing here!  However, after discussion she told me where, locally, I could get it sorted. I thanked her and went on to that location. Unfortunately she clearly mistook Safefill with standard Calor gas. I tried to call Safefill at this point only to hear that I couldn't leave a message as the mailbox was full! 

I proceeded to look for an alternative website to see where LPG was stocked and then proceeded to a couple of other locations, one which didn't actaully exist anynore and another also refused to let me fill my Safefill container. Having wasted 2 hours on a wild goose chase I decided to head home as I had work to do rather annoyed and frustrated.

So, can anyone else tell me if they'ved had simialr unhelpful experiences with Safefill or, more helpfully, let me know somewhere where I can get my cylinder refilled in the Beds/Herts/Bucks area.

Very much lool forward to hearing responses.

Cheers, 

Tim.

*for investment read expensive wasted of money!

ocsid replied on 19/06/2019 09:46

Posted on 19/06/2019 09:09 by Oneputt

but as Ocsid says, pulling a large car/caravan unit into a garage without being confident of getting gas is a bit hit and miss....

So what do they do if on a journey with the van they just want petrol or diesel

I just don't get it why any thread concerning safefill suddenly becomes full of negatives.  We have safefill and have never ever had a problem

Posted on 19/06/2019 09:46

Well, that was not what I said, the actual statement being:

"A caravan on the hook, mine an 8 metre, limits the deviations you can take seeking a compliant retailer."

It was suggested I could pick LPG up on route, great if you go past one, that then allows you to refill a portable, but far too tedious for me to go deviating off in the hope some listed retailer will oblige.

Coupled to that, I did a lot of research as I wanted to go the Safefill route, and no retailer anywhere near me, even listed ones, would actually allow me to do so. A non listed one  a bit further away than ideal would but then they removed their LPG pump.

With over a 300 mile towing range I plan sufficiently not to have to try and get my unit into a diesel fuel station on route. Therefore I don't face "what do they do if on a journey with the van they just want petrol or diesel", as simple as that.

Merve replied on 19/06/2019 09:46

Posted on 19/06/2019 09:46

If you are looking for fill points, use myLPG.eu. Safefill, being a small company have had to pass the mapping and responsibility of fill points to myLPG.eu I have a little knowledge of what has to be done to get cylinders to market and it’s hugely complicated with many facets to be faced. Please remember that Safefill is a small company who have to work within the constraints of working with larger companies. They can’t just ring up and say ‘ Can you get 300 10kg Cylinders to me for next week’ If only!’ They are having cylinders produced by cylinder manufacturers who also have problems and sometimes those problem directly affect Safefill’ s ability to get their cylinders to market. For those who are looking for a cylinder or are fearful of Safefill having gone bust- let me allay your fears. Safefill is alive and well. July should see 1000 units enter the country (600 x 10kg 300 x 7.5kg and 100 x 5kg) Safefill wish it to be known that they are very appreciative of all the support they are receiving from their growing band of customers and ask for patience. They realise that with such a popular product, frustrations are bound to occur when the product is not freely available. They also ask that you use myLPG.eu If Safefill was anything else but a great product, Morrison’s would not have touched them. Not only have Morrison’s taken them on but the powers that be have amended guides to accommodate them. Please be assured of Safefills best efforts to get cylinders to market. All we can do as appreciative customers is stick with them and see them grow.

young thomas replied on 19/06/2019 09:59

Posted on 19/06/2019 09:59

Well, that was not what I said, the actual statement being:

"A caravan on the hook, mine an 8 metre, limits the deviations you can take seeking a compliant retailer."

Ocsid, apologies....yes I see you were referring to the access even for verified sites....

i can see this could be a pain, without any further frustrations of being refused at a 'verified' station...

not having the difficulties of a caravan on the hook nor a gas system without a fixed filler, I am (obviously) spoiled for choice....wink

Tirril replied on 19/06/2019 21:08

Posted on 19/06/2019 21:08

Has anybody had problems with the Safefill valve sticking (mine is the 20 ltr blue cylinder which is about 3 years old. After I refill the cylinder and connect it back to the caravan pigtail the gas will not flow. The only solution is to screw the pigtail just short of being leak proof and then open the valve and let gas escape. Then tighten the pigtail up. Sometimes it takes more than one adjustment. I have also found that you can screw the pigtail tight  but when you open the valve it needs further tightening. I did email Safefill who said this was perfectly normal however I don't recall the problem existing in the first few refills. All a bit hit and miss requiring quite a bit of fiddling and careful checking to ensure no leaks. Living in the north it is not easy to return the cylinder which is of course out of warranty. Replacing it with a different brand involves more cost and undermines the reason for cost saving.

tadhatter replied on 19/06/2019 22:18

Posted on 19/06/2019 22:18

Thanks for the replies - although none address my problem of where to locally re-fill my Safefill cylinder.

I am, however, very glad to hear that Safefill are alive and well.  In fairness I also recieved an email today from them about my concern that said they would try to resolve. But they must have far better things to do rather than just worry about my issues. 

My concern is that the main place near us as listed as a Safefill on their map refused to sell it to me as a stand alone cylinder. They would have let me fill up if it was fixed securely in a motorhome and I think that seems a bit of an area of confusion. 

davetommo replied on 20/06/2019 18:30

Posted on 19/06/2019 09:23 by Merve

That’s a way of looking at it Tinny I suppose and it has its merits but let’s not dwell on the customer who doesn’t want much gas. That can happen in any sphere  I filled my 10kg cylinder the other day by taking it along to a garage in Barmouth and paid £15.22. LPG at 79.9ppl. Now, a few doing that makes it worth it. 

Posted on 20/06/2019 18:30

Robing barstewards it’s only 56.9 in Preston at wm Kellet. Calor depot next door won’t let you fill from their pump, but who cares

young thomas replied on 20/06/2019 19:13

Posted on 19/06/2019 22:18 by tadhatter

Thanks for the replies - although none address my problem of where to locally re-fill my Safefill cylinder.

I am, however, very glad to hear that Safefill are alive and well.  In fairness I also recieved an email today from them about my concern that said they would try to resolve. But they must have far better things to do rather than just worry about my issues. 

My concern is that the main place near us as listed as a Safefill on their map refused to sell it to me as a stand alone cylinder. They would have let me fill up if it was fixed securely in a motorhome and I think that seems a bit of an area of confusion. 

Posted on 20/06/2019 19:13

Thanks for the replies - although none address my problem of where to locally re-fill my Safefill cylinder.

didnt I post 3 filling stations close to Dustable from the Filllpg App?

i didn't post the actual addresses but I no longer deliver IT Serviceswink

Merve replied on 20/06/2019 19:16

Posted on 20/06/2019 18:30 by davetommo

Robing barstewards it’s only 56.9 in Preston at wm Kellet. Calor depot next door won’t let you fill from their pump, but who cares

Posted on 20/06/2019 19:16

🤣🤣🤣 Yes not the cheapest Tinny I have to admit but,  even at that price, it knocks rental cylinders out of the ball park. I am about to visit my daughter in Bristol and Andy's Gas will be my first call! To try to address the OP. It’s a chicken and the egg situation. If no interest is shown in refill gas, businesses won’t install a tank, and if they don’t install a tank, we can’t get our cylinders filled up. Many thousands now have refill cylinders whether it be Safefill, Gaslow, Gas it etc. If the numbers continue to increase, and I’m very hopeful they will, the sheer numbers of people wanting to refill will become the tipping point for those who are still living in the 1950s. These fill points that are still uneducated about the advances in cylinder technology will start to look at it and ask questions. Put simply, it’s up to us guys!! If you want cheaper gas- much cheaper gas, then join the refill revolution and make it happen!! 

Tirril, your sticking valve? Can I first ask- are you over filling the cylinder? Please don’t be offended for me asking this but some have leaned on that button and continued to force liquid into the cylinder when the pump has changed tone and is screaming for the customer to stop! I know it takes some believing but according to SF it happens!! If you have 21lts in a cylinder that is supposed to take a maximum of 19.5 then something is wrong - Safefill have no control over idiots- that last comment is not directed at you!🤣🤣. Safefill  have had some problems but they are very few. Other refill manufacturers have had similar problems, again, not many but it does happen. Have you rung Neil and told him of your problem? The worst scenario is the fitting of a new valve- cheaper that a complete new cylinder. I have one of the blue 20lt cylinders and have had no problem whatsoever.

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