Damaged caravan but can't get spares or repairs

You or your repairer could try to source second hand parts. You'll find caravan scrappers listed on the internet. Here are a couple.

http://www.alsonline.org.uk

https://www.caravansparesnorthdevon.co.uk

I'd expect an insurance company to use new parts on what is a fairly new caravan. If it was a 'classic' caravan & used parts were the only way to go, then that would be a different matter.

I would suggest the dealer is not really trying,,get onto your insurance company ,if parts are not available it would surely be classed as a write off

Thanks for all of your suggestions. Unfortunately, dealerships are shut at present but I do have another caravan mechanic who is trying to source spares for me.

I’ll get onto the insurance company in the meantime and see what they say.

I think this is also a case for getting the Club's legal eagles involved but let us not forget that the dealerships have not been closed for all lockdowns.  I had a major damp problem in a 2 year old Elddis down in May last year though getting parts for it was a nightmare.  That said, I understand that Elddis' ability to send out parts is not that speedy.  Whatever - wish you good luck and speedy resolution.

We took our 2004 Swift Jura Touring caravan into our Service Workshop 12 months ago yesterday for a sticking motormover to be repaired and a cracked rear offside light to be replaced. Lockdown occurred 3 weeks later and last contact was a phone call from Proprietor 'I'll get a replacement lightcover and pop it on when things get back to normal', which, of course, they haven't yet ...

I think the parts have to come from Italy which has its own COVID problems so we'll just have to wait and see. I know the Service Workshop doesn't stuff sitting around onsite and not paid for [father & son team plus a retired p/t employee] so they'll be just as keen toget Swifty back to us as we'll be to have her

Steve