Sky Q

Bluemalaga replied on 16/03/2018 21:39

Posted on 16/03/2018 21:39

I would appreciate guidance from anyone using a Sky Q box in the caravan or Motorhome.

After a very protracted set of discussions with the Sky team, it now appears that for my long service as a customer I am entitled to a free upgrade to Sky Q. Strange nobody actually told me until I refused to pay an extra £24 for a gadget that it seems I did not need, or alternatively, I could have an upgrade to Sky Q worth £12 per month.

My concern is that I may not be able to use Sky Q in the van as I presently do with the HD box. The advise given is that I could purchase through E-Bay an LNB suitable for Sky Q and it should work. However nobody seems to know anyone that can confirm this.

I feel sure one of our intrepid members will already have proved this one way or another, which would enable me to either reject the Sky Q or rejig my set up to accommodate the Sky Q.

Very grateful for any proven advice.

 

 

 

Deganwyman replied on 17/03/2018 07:31

Posted on 17/03/2018 07:31

Good Morning, I can confirm you can do it. I am currently away in my caravan and have sky q. you can't have the services requiring internet but I have full use with simultaneous recording and viewing, just as if you are at home. I have used this set up for over 12 months now when Im away with no issues.

I purchased a Sky Hybrid LNB (circa £30). The reason for this is there are not many signal finders for the retail market equipped to find the say q signal so with a Hybrid you just connect to the 'HD' side and aim the dish (there are 6 connectors, 2 for Sky Q and 4 standard HD). You will need a self powered signal finder again these are relatively inexpensive. 

 

Hope this helps

Bluemalaga replied on 17/03/2018 09:30

Posted on 17/03/2018 09:30

Paul 

I have read on another forum overnight that you need to us the HD box to set up the signal first and then swap boxes to the Q box and the LNB if not using the Hybrid version.

Do I understand from your response that with this Hybrid LNB, that it is set up using the Q box and HD fittings on the LNB then just move the connectors to the appropriate connections on the Hybrid LNB once a signal has been found.

Deganwyman replied on 17/03/2018 11:04

Posted on 17/03/2018 11:04

The easiest way to have trouble free installation is to purchase the standalone meter. (The cheap meters use the 12v power from your sky box to power the meter.)

The one I have shown actually looks for the Astra Satellite signal and discriminates other satellites close by so. You connect this meter to the HD side.

Once the satellite signal is found simply remove the meter ( you can connect the the sky q satellite cables before or after as they connect to the two Wideband connectors)

I also purchased F-plug push on converters to make it easier to disconnect and reconnect the Q box.

On average it takes me 5 mins to set up the dish when I arrive including pegging it out etc.. Really easy :)

Deganwyman replied on 17/03/2018 11:07

Posted on 17/03/2018 11:07

on the other forum my assumption is they are using the old hd box to power up a cheap meter as described above. That appears like a bit of a faff to me. Doing it that way will work and save you buying a meter but its a lot of cable swapping

I forgot to mention you will need to connect both sky q sat cables (I know you could get away with just one on the HD box)

Deganwyman replied on 17/03/2018 11:48

Posted on 17/03/2018 11:48

A picture paints a thousand words but a video is even better. smile.. Hope this makes it clearer.. Have a look at the video link below Ive recorded for you. Please hit like if its useful :)

Hybrid LNB - Sky Q

 

 

Bluemalaga replied on 17/03/2018 12:54

Posted on 17/03/2018 12:54

Many thanks.

Perfectly clear now. I tried to hit like, but do not have a google account, so was not permitted.

Will be placing the orders over the weekend.

Just in case anyone is interested, 15 years of being a Sky customer gives you the VIP access which gives Sky Q at no extra cost to your multi room contract.

hitchglitch replied on 17/03/2018 17:41

Posted on 17/03/2018 12:54 by Bluemalaga

Many thanks.

Perfectly clear now. I tried to hit like, but do not have a google account, so was not permitted.

Will be placing the orders over the weekend.

Just in case anyone is interested, 15 years of being a Sky customer gives you the VIP access which gives Sky Q at no extra cost to your multi room contract.

Posted on 17/03/2018 17:41

True, but only if you pay for the multi-room contract which I don’t. 

Sky Q has better functionality and the big advantage of a lifetime warranty. The box is owned by Sky so if you cancel your subscription they will take the box back.

I don’t have a TV in the van but I wonder what the warranty situation is with regard to theft or damage if you take it away with you?

jennyc replied on 20/03/2018 18:55

Posted on 20/03/2018 18:55

I don’t have a full understanding of the ins and outs of your SkyQ mobile requirements, but...

When we adopted Sky Q at home, for its enhanced (fibre landline based) internet speed, we were told that the LNB needed to be changed to a different model (free of charge) Our Indoor Sky TV control box was also changed for a version with different menus, and an easier to use handset was supplied. I get the impression that if you are using any other Sky box in your van, it may not have all of the Sky Q features. As an aside, our modem/ router also needed replacing with one which was very problematic, as can be verified by numerous similar complaints on the web. Sky’s Support engineers tried hard to bluf their way past this fundamental problem. When we got fed up with their messing around, we bought and configured a Netgear router, which instantly worked with exemplary consistency.

However, as stated earlier, we don’t use satellite in our van. Instead, for what little TV we watch, we stream from our iPads. If you can get a data signal, best of all a 4G one, then there’s nothing lost beyond screen size, and even that can be resolved. We connect via a Mac laptop when size matters. Our Avtex TV despite its excellence hasn’t been used for about three years now. Since your Sky account services are accessible to you on the internet, maybe it’s time to rethink how you connect while in your van.

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