An open letter to the Community Manager - reviews

Posted on 14/08/2019 18:20 by

So for the point of this debate, 

 

You have read their review, and others they have written,  and dismissed them

I too have partially dismissed them

 

So you and I are in agreement

 

Let reviews stand as is, no harm being done, provided Fred doesnt come back from the Quarry!

 

Brilliant 

Only a matter of time before you saw sense X

 

All I need now is JVB to tell me they have a distant cousin who drives a digger! Clocks ticking 

Posted on 14/08/2019 19:18 by JVB66

Oh dear  the shop  steward is on his feet

Posted on 12/08/2019 14:02 by RowenaBCAMC

Hi Tinwheeler,

Thank you for your post and I apologise for any confusion. 

With regards to reviews we have always said we would like other members to be able to comment however the intention wasn't for the review to turn into a discussion as we have the forum for this type of conversation. This however has been happening more frequently. Because the conversations can often be about sites that people love they can understandably get quite heated when there are negative comments and arguments can happen when people have strong differing views.

We always want people to be able to review a site they have stayed at with their honest opinion about the site and their experience. We will remove reviews if they contravene the guidelines i.e. are offensive to Club Staff as we have a duty of care or if they may potentially be libellous. However wherever possible the Club will try and post a response. We do also ask that reviews aren't complaints and that complaints are sent directly to the Club to investigate via our complaints and compliments procedure. We do get a lot of reviews that are just a complaint about staff and do not actually review the site. If complaints are sent via the right channels they will be investigated so leaving a review is not the best course of action. 

We haven't had guidelines in place before about comments on reviews other than the Club's standard Community Guidelines as we haven't needed them specifically in the past however we do feel this needs to be reviewed in light of the way they are turning into discussions, which unfortunately we do not have the resource to moderate. Ideally responses should only be from someone who has also recently stayed or regularly stays on that particular site. As such we may need to remove the option for commenting in the future. However for now we would really appreciate it if members could avoid turning reviews into discussions and if there is a review you feel needs a response from the Club or that contravenes the guidelines please report this to us.

I hope this helps clarify and I will look to update the 'Guide to Club Together' and 'Community Guidelines' for further clarification. 

Posted on 14/08/2019 18:52 by JayOutdoors

Apologies for going off thread.

Wellys and Mac – Hope you don’t mind me asking but just wondering if the big gaps between your sentences are part of the software you are using to type into then maybe you copy & paste into CT.

Posted on 14/08/2019 19:01 by Tinwheeler

No, what?

With respect, Brit, you are making huge leaps there and imagining things I have not said. That’s the polite version of my thoughts.

Posted on 14/08/2019 21:56 by

Tinny I dont genuinely understand your frustration.

 

You did post this:-........A perfect example of the review section being used inappropriately and another instance where the 'reviewer' has not understood the club's policy. 

Your implying they should not review, full stop.

Your implying because they "not understood the clubs policy" a warden can speak to them with a choice of words, manner that left the member feeling angry and worse!

That's worthy of a review in my opinion, and as Bill says, and I earlier, its upto the wider membership to read and decide if of any value or merit. 

Posted on 14/08/2019 22:11 by Tinwheeler

Brit, I genuinely don’t understand why you assume the warden has been in the wrong almost every time and why you cannot accept that all members should abide by the guidelines. I’ll repeat what I said early on in this thread - 

"Thanks, Brit. All I seek to do here is to obtain clarification regarding comments, not the review itself as that has already been given. I’m not intending this to be a debate of the rights and wrongs of the Guidelines. 👍🏻"

It is for the club to set those guidelines and for we members who have agreed to accept them to stick to them. If we disagree with the GLs we should either seek to change them through the correct channels or not be in this club. The option of simply ignoring them is not on the table.

Posted on 14/08/2019 22:17 by

I'm not interested per say whether the warden is right or wrong, I'm interested in the right for a member to air their views, appropriate language.

The rules or guidelines are in my opinion not stopping people complaining about wardens in a site review. That's why we are at different sides of the debate.

There has to be rules about how a member complains, agreed, but not a ban.

The example Corners chose highlighted "touring" non prebooking a thing held dear by some, on this site, at this time, didnt work.

No to emptying toilet, petty.

And again, manner, attitude, putting rules across without hurt. 

Worthy things for a site review

 

Posted on 14/08/2019 23:01 by

No to emptying toilet, petty.

I disagree. I have no desire to see CC sites used as a service centre. On a facility site we probably pay £8 a day to use site facilities and see no reason why those not using the site should have access.