What are reviews for?

Well, yes, I would go along with no comments on reviews if there were clearer guidelines strictly enforced. In other words,  no verbal attacks on wardens (often as I said in the OP from folk who have failed to observe club rules) and no "hobby horses" (such as simply moaning about other campers, be it their dogs, TV, music, drinking etc) which are ephemeral and of little value to future customers.

yes agree, but also people do make factual errors about a site, (no drying room when there is) so a reply can often clear this up?

Often a reply gives advice as to what to do to take a concern further.

I've never read any derogatory comments about the reviewer though.

That’s being constructive in letting folk know the true situation.👍🏻

I think it’s also helpful to explain the reason behind the earliest arrival time to some folk as they confuse 'no arrivals before…' with 'no check-in before…' and think it’s OK to park up at the entrance where they may block the road.

If people have concerns about a review please press the report button and allow the Community Manager to deal with the issue. Or if they need immediate attention post details here in this section and the Mods can have a look and take action if required. The problem with making comments is that they are after event and it is unlikely a reviewer will return to see the comments anyway so invariably additional comments are pointless. I am pretty sure members reading through reviews will be sensible enough to work out the bits of a review that provide genuinely useful information compared to those parts of the reviews that may just be a personal opinion or recount some one off issue that has fired up the reviewer?

David

Yep, reported two this morning. One's gone (as you know) while the other which is offensive to a warden remains.

FYI, David, reviewers do often revisit their reviews and add comments in response.

Might Cotswold View at Charlbury be that alternative for you? - but there  are over 200 reviews and I didn't read them all. 

On the review there is the ‘was this review useful’ yes button but no button.  Reading a lot of reviews in the last few days it seem a No button should be a choice

I read reviews that I would never bother to read purely because they appear on latest activity. It's a bit addictive reading them and tempting to reply. I don't expect many of the reviewers realise they're on a rolling system and on view in this way. 

I think David might blanch at Cotswold View's prices and booking conditions! 

Yes, me too - and I've discovered quite a few CLs in areas which we wouldn't normally have thought of visiting exactly that way.