Dealership manufacturer a restrictive practice ?

Arlreet replied on 17/03/2021 15:27

Posted on 17/03/2021 15:27

Hello , I recently used the services of a local mobile small caravan repair guy to sort out a repair. Impressed with the service I enquired about annual servicing but was unsure re issues of validity for manufacturers  warranty. He states that as a member of a proffessional trade body this does not effect the manufacturers warranty. 

Also the price ,around half of what a dealership costs and he comes to you. 

It raised a question around restrictive practice and the impression from the manufacturers- dealership of having to return back time and again to the authorised dealership. I live in Lancashire and the one I bought the van from (I shall not name) has absolutely appalling feedback  when it comes to their service department via google and trust pilot reviews. That said I have not needed to use them personally so cannot add further .

Has anyone come to the same conclusion or had differing experiences of using local repair and service engineers as opposed to dealerships ?

CraigHew replied on 20/03/2021 13:18

Posted on 20/03/2021 13:18

We were recommended a local mobile engineer.  He's a good bloke and has carried out our annual service on our driveway for the last 2 years.

When he came across an issue with an out of date gas pigtail I went back to the main dealer as the van was still well within warranty.

The dealer just laughed me out of the building citing that mobile engineers don't seem to know their arses from their elbows.

Main dealerships in general (cars included) seem to be able to charge stupid prices and get away with it.  It's certainly a case of "you pay your money and take your choice".

Mobile guy every time for me...!

Phishing replied on 19/04/2021 00:46

Posted on 19/04/2021 00:46

Under block exemption legislation no manufacturer is allowed insist on restrictive practice on who services your van as long as it is done by a competent person in accordance with the requirements laid out in the documentation.

Unfortunately you then have the issue that the warranty is with the retailer not the manufacturer (farcical situation that the club should lobby on our behalf) so there is a strong case that implication of lesser service for warranty issues if the dealer has not serviced the van. It should be questioned by the club if this is in accordance with  legislation.

Even though it is perfectly acceptable to all manufacturers for you to use a registered service provider other than the dealer, the fact that a majority of people think this will lead to lesser service is at best sharp practice.

In my opinion the warranty should sit with the manufacturer and it should be made clear that servicing and repair can be done by any of the approved workshop bodies, including other dealers.

People return to the same dealer who may have previously given poor service because they are given the impression they have no option.


MDD10 replied on 01/05/2021 07:01

Posted on 01/05/2021 07:01

The requirement that you use an approved dealer was stopped by a then EU directive aimed mainly at the motor trade that effectively forced you to have your car serviced by the main dealer whilst under warranty and at exorbitant prices.

However, by the back door it really has been maintained for caravans.  Whilst you get warranties, when it goes wrong then legally the liability sits with the selling agent.  Having been forced to take legal advice due to the appalling workmanship of my Swift...all routes led to the dealer and not Swift, Alko or any other manufacturer even though they provided the warranty.

Hence I have resisted the temptation to purchase from distant dealers or via the caravan shows as ultimately the van needs to go back to the supplier....mine having had at least 20 trips back over 3 years wouldn’t have been pleasant doing hundreds of miles  

AnotherDavid replied on 01/05/2021 08:08

Posted on 01/05/2021 08:08

I have had two cases where a 3rd party detected warranty  work that needed doing. In one the mobile engineer said he could (do the repairs) but would have problems getting paid. In the other I took  a van to a different dealership and they pursued and obtained a replacement fridge for me and got it fitted at my home.

I dont think it's a cut and dried issue but largely depends on the brand and the quality of service the 3rd party delivers.

MDD10 replied on 03/07/2021 17:56

Posted on 03/07/2021 17:56

I would like to use a mobile service agent but don’t want the warranty hassle….however, many people in Yorkshire now have no choice after Dickinsons closed…some other dealers won’t service vans they haven’t sold due to capacity issues

JVB66 replied on 09/07/2021 09:20

Posted on 03/07/2021 17:56 by MDD10

I would like to use a mobile service agent but don’t want the warranty hassle….however, many people in Yorkshire now have no choice after Dickinsons closed…some other dealers won’t service vans they haven’t sold due to capacity issues

Posted on 09/07/2021 09:20

We have a Bailey and on their list of service places they also have several mobile engineers ,I would suggest other manufacturers may have the same?

I know that Dometic have engineers that will attend  to under warranty work as we and two others had our fridges fixed on this site by mobiles