Member Offer: My Esso Card

Agreed. Although it's entering the realms of COTY, it doesn't affect the basic operation of the club which is the reason I joined.

Personally I don’t think it could be called a reflected drama, the club must show some responsibility over this, it was put to members on their site, which leads people to have confidence that the club has vetted the arrangement and think it is good for their members.

They have the contacts within pump king, that we as individual members do not have, no calls or emails answered on my part, they could go to the top of pump king and put pressure to resolve and issue updates which may make members less concerned.

After a few days of doubt, coupled with deafening silences from their support people I've decided enough is enough. I am just not prepared to risk payment details in the hands of these folks. Cannot get hold of anyone on phone, emails unanswered, duplicate payments, wandering web sites and so on.

Just to be sure I have cancelled the debit card(s) linked one way or another to their system. Bank have confirmed they would not honour any payment request originated with stopped cards.

I probably will return the Esso cards they have sent though I suspect the address is just a service address with no real people.

This scheme could have been good, but it has too many downsides to trust.

My account was debited late yesterday six days after using card (saved £5.01 on garage receipt). Just the one transaction thankfully, but I will be keeping a close eye on bank transactions for now! 

No text for next weeks fuel prices yet. Looking back on time stamps of the ones I have recieved, they are sent out somewhere between Friday afternoon/evening.

I finally received a refund for my £105 of unauthorised duplicate payment taken, and started to feel as though things were maybe getting back on track... 

Then, today I received another fuel card!  I note there appear to be a great many people waiting for cards applied for weeks ago, and here I now have cards I haven't even requested!

I have to say I'm very nervous about the back end reliability of the service, and will be hesitant to use the card again until there are more positive reports.

On a side note, I've read the discussions about min / max quantities of fuel you can drawn on the card - each fill up of my Merc is approaching 100l, and nothing has ever been questioned, so I'm guessing the revised terms with the increased allowance was slipped in quietly.

After weeks of text messages with the prices, yesterday I finally recieved my card..only to find the website to get my pin and details is no longer reachable. Might give up now.

Are the Club still waiting a repose from PK 

I think the club should also stop calling it My Esso Card as that doesn't really exist anymore.

Hi everyone, The My Esso Card website has been unavailable temporarily due to site maintenance and during this time has defaulted to the Pump King website.  Please note you can still access your My Esso Card account by visiting https://pump-king.co.uk/welcome and can continue to use your My Esso Card. 

PK Fuel Limited and My Esso Card apologies for any inconvenience caused.

Thanks Rowena,

However, there are still some questions that,I for one, would like an answer to

The change to the T & C's?

How long will it be before the original website is rectified?

The lack of replies from Pump-King, which doesn't help with my confidence in this offer?

The double charging when using the card?

Obviously, the C&MC are only a promoter of this deal BUT as I, like others, can't get any replies from Pump-King you would appear to be the one who may be able to answer these points.

Thanks in advance.