We used this site for 2 days whilst having the need to visit Bristol. In many ways this site is ideal as it is flat, quite firm grass pitches despite October rains good power connections, secure, good mobile reception and good access to cycle paths to Bristol and bus services locally. However, the areas that desperately need improving: 1 directions - we tried to follow from the M5 but found them very confusing. When we arrived we saw no sign of the CL and it's important to know that the site is approached through the Cleve Rugby Club entrance, past the main building and a turning then to the right. Again absolutely no signage. 2 access - luckily arrival coincided with arrival of someone who'd been before. We were able to follow through a closed, not locked, gate. 3 code for the gate. When we came to leave the next morning with a tight timescale as we had an appointment 60 miles away we found the gate padlocked!!! It took a phone message (straight to answerphone!), an email, phone call to the security firm responsible for the site (useless and no promised follow up call). We eventually went back to the site where a couple who'd been before were able to let us know the number!!! THIS IS VERY SERIOUS!!! WHAT IF THERE HAD BEEN AN URGENT NEED TO LEAVE/GET MEDICAL ATTENTION AND NO WAY THROUGH THE GATES!!! 4 Price - the charges were not as published. 5 Recycling - didn't see any evidence 6 Access to toilet - locked! 7 Local information - zero on site. 8 Payment - no contact from site owner/manager and had to ask for bank details to pay. This sounds negative but it's absolutely vital that attention is given to some of these basics. At the very least an email confirmation of booking should include basic site information about access, rubbish disposal, toilet access, payment AND MOST OF ALL THE ACCESS NUMBER FOR THE PADLOCK and some idea about when the gates are locked! For all this, would we use this site again? Yes!