The bank holiday weekend was our first outing with our new caravan. We booked onto this site will in advance & were really looking forward to our long weekend. We were told that on arrival pull onto the site then go & check in but there was no on there. The site was full, so we phoned the owners who informed us they were on holiday but our booking was confirmed & no one could help us until the following morning. They told us that we could go & ask each caravan whether they had booked or not, which surely is their job, not ours & not a very professional approach. Safe to say that trying to find a replacement site on a Friday of a bank holiday weekend at the last minute caused a lot of stress & meant we were not able to set up until very late at the alternative site. We will not be booking on this site in future and I think the owners need to look at their management skills. I have been caravanning since I can remember & have never made a booking to arrive & be told there is no space for us!!