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ScreenName8D38762A80 replied on 20/06/2021 09:45
Posted on 20/06/2021 09:45
Not a surprising review from yourselves but feel the need to add balance to your comments. Firstly, we made arrangements to meet you on arrival at 2pm. You messaged to say car trouble and would not arrive until 3pm, I replied to tell you your pitch number and that I would put a marker out just incase no-one was back yet (school run). You arrived at 3.10pm and we were back just after 3.30pm. You say you tried 5 times to pitch up? You told us 3 times, and our CCTV concludes that recollections may vary. You ignored the pitch marker and placed yourselves straddling 2 pitches, this is why you were asked to reposition onto another pitch and yes we had guests arriving who requested to be together. You were quite rude to my partner from the outset. Industrial shed? I think the word you are looking for is agricultural :) and no, it does obstruct the sun. Cows moo, sheep baa, horses neigh and farmers go about their daily business, all glorious sounds of the countryside!
Our policies for cancellations and dogs are clearly stated. Being dog-friendly does not equal allowing off the lead around livestock, nor wandering around other peoples pitches. We love dogs but not all our guests do, and other dogs can be reactive, so yes, please keep on a lead. I did not happen to see you until the day of your departure, however both Mark and I saw your husband but he made it quite clear that he didn't want to interact with us nor the other guests. Perfectly fine if that's what you want. On your departure, your neighbour (seeing you struggle to hitch up) offered some assistance but was ungraciously refused, you then proceeded to drive off without winding up the jockey wheel and left a big gouge in your pitch.
So before asking why your experience with us was so different to others, perhaps a little inward reflection wouldn't go amiss.
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