Rated 4 of 5

Rated 1 of 5

Peace and tranquility

Rated 2 of 5

Access to local places of interest

Rated 2 of 5

Beauty of surroundings and scenery

Rated 1 of 5

Ease of arrival/welcome

Disappointing, even given limitations imposed by current constraints due to pandemic

We arrived to a very lukewarm reception from the girl in the office, after receiving comprehensive instructions for our booking made weeks earlier I guess we were expecting at least a smile. We were allocated a site that was occupied so I called her from the site and explained that ours was taken but the one next door was free should we just drive onto that. No she said, she would look into it and call me back, 10 mins later we are still hanging around waiting so I called her. Oh yes she says go ahead, like she was doing us a favour. I asked where the grey water should go, several times. Clearly she didn’t seem to understand what that me want and thought that was the chemical toilet disposal. I gave up. The view is a field. Other reviewers seem to think there is something attractive in that...compared to what? A brick wall? Then sure..but a lovely view..not really. Then the nail in the coffin was the traffic notice from the motorway. I’m pleased for people who “it didn’t bother”. Its not what I like to to hear when away in our motorhome. The power worked..the water tap worked
Motorhomer

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HorthamFarmCL replied on 15/07/2020 14:21

Posted on 15/07/2020 14:21

Dear WhentheCatsAway, I am really sorry that you did not have a good experience on arrival at our site, we are operating a remote arrival system at the moment which does make things slightly tricky. 

I run the CL sites from home so the office you mention are not always aware of what is happening with the CL, If you have any problems in future please ring me on my mobile number or the landline listed on the clubsite, they are on the arrival letter. I will always try to sort any issues immediately to ensure you have a good stay. 

Apologies for the lack of view, we try to keep the grass well maintained in the field but I guess everyone has a different opinion on this.