Booked a week in advance. Arrived in heavy rain. site covered in water and tractor tyre troughs. Had to drive down a ramp into field.No one at farm to help us, they were 2 hours away we were told. Owner of only van said the farmer had been pulling people off all last week. We detached van and finally managed to get our 4x4 off site. With great difficulty and much mess we moved the van across the field with the mover to a position where the car could be attached but the van was up to its axles in mud. Carefully attached the car and slowly pulled it up the ramp. We are in our mid 70's and should not have had to cope with this.They had our phone number. Why did they not phone us to say it was unsuitable?