hawkswood replied on 29/08/2020 19:59
Posted on 29/08/2020 19:59
Thank you for your review. Yes, we do not currently have a reception but all the relevant information is in your confirmation email (gate, toilet/shower and wifi codes and your location). We do have good news, a reception area will be opening in 2021.
Unfortunately, you had pitched in Elan Oaks and were actually booked onto Llanfadog Fields, which was stated on your confirmation and is sign posted on the site. Michael did his welcome round and mentioned that you were pitched in the wrong location. Michael was then abruptly told by the gentlemen in the party. "We are not moving!" You then located Joe (the owner), who confirmed that you were in the wrong location. Your abrupt reply was, "We might as well go home!" Joe's reply was, "I don't want to fall out about it." Joe returned to cleaning the shower block, so you could contemplate your intention.
The female in the party then came to take a look at Llanfadog Fields, which was actual booking and said abruptly, "I'm checking to see if it has everything we've paid for!" Then 5-10mins later you moved to the pitch you'd booked and paid for.
With regard to the facilities, you are correct in the quantity of showers/toilets. We are in the process of expanding the campsite and facilities. These will be available 2021. However, with the Covid-19 pandemic, our website recommends being self-contained within your motorhome/caravan.
The facilities are deep cleaned and replenished three times a day, to a very high standard.
We have returning campers, who are overjoyed with the site, facilities and the beautiful area. We have been Caravan Club members for 30 years and have enjoyed our time visiting other campsites.
We do hope you return to our lovely campsite, where a warm welcome will await you.