Please be careful when booking this site
This is not a comment about the campsite as we never managed to get there. It is a warning to other people considering booking this site - please make sure you are fully appraised of Mr Jackson's terms and conditions before you book
My husband I booked this site for three nights earlier this month. Prior to that we were staying on another small 5 pitch CL site also on Orkney. Six nights before we were due to arrive at Mr Jackson's site my husband became seriously ill. He was admitted to Orkney Hospital and subsequently airlifted to Aberdeen
We did think, given the extenuating circumstances, Mr Jackson might consider some sort of refund. As soon as we knew we would not be able to fulfil our booking we informed Mr Jackson's wife. We were surprised and upset that she took it upon herself to ask personal information about my husbands health - as it could be "something as trivial as a cut finger". We were told we had already incurred expense on his site - even though we had never set foot in the place. We were regaled with detailed information about his own personal and family problems - and this was offered in part as an explanation why he could not consider a refund. He also took it upon himself to book us in for a further three night stay in September without any consultation with us at all.
We were surprised and disappointed with our dealings with Mr Jackson and his wife. His response was in marked contrast to other small Orkney businesses (including the small CL site we were already on) which all responded in a kind and understanding spirit. It feels to me as though Mr Jackson's money matters more to him than human kindness, customer care and goodwill.
JAconley
Reviewed on 09/07/2023 12:52
