Before arrival on our stay I had rang and asked if I could have a small pole delivered which would be used for our sun canopy (missing a pole) One of the 2 penny’s on the site advised me No on no circumstances was anything to be sent here and no one would sign for it and continues to huff and puff Over the phone at me ..and question the size of the box Not a nice start before our arrival ! Just very off with me over the phone unlike caravan club sites usually are Cirencester May I add the staff rare wonderful no problems there at all ! When I arrived I said about the parcel not being able to be sent I was disappointed with the approach as was only a small item I straight away had an apology from penny telling me she was wrong to speak to me the way she did and sorry for being “off “ Anyway I had the parcel delivered off my own back and instructions to call me when arrive i would walk down and sign for it myself .. I think this site also looks slightly scruffy round the edges compared to others , these wardens seriously need changing . Unimpressed ... back to Cirencester it is !

Comment from the Club: 

Thank you very much for your review of the Burford Site.The Club is assured that site staff continuously strive to provide a good level of customer service, and therefore we are sorry to hear that the service you experienced didn't meet your expectations. 

The Club is licensed as a touring Club and not for residential purposes, therefore, we would not be able to receive regular deliveries/post on a long term basis for members staying/or not staying on site.  We of course have no objection for site users being sent Birthday Cards, one off parcel deliveries etc. whilst on site,(as in this case) as long as the Site Staff are informed of this. However, if a parcel is being delivered that requires a signature, staff may not be available to accept delivery for this and cannot be held responsible, should there be any damage to the said item. We hope this has addressed your concerns.