We have been using this site 4-6 times a year for the last 4 years. We booked in over the Christmas period. The Wardens made no effort to welcome us to the site. We found the lady warden to be almost surly. It was Christmas so you would expect there to be some decorations and lights or an effort made. There was none made. However, the new washrooms were extremely cold - ventilation system was blowing in cold air overpowering the radiators. Each time I used the toilet I had to clean it before use. On the positive side the new showers are a vast improvement. There has been a deterioration in the site over the years - TV points are almost useless. We were so dissatisfied with the site - that we went to the Caravan and Camping Club site in Hertford. Total difference - the wardens were friendly and made an effort in their welcome. The Wardens office was decorated with Christmas decorations. We shall be using this site from now on. I have to say that we are very disappointed with our stay at Commons Wood.