Having travelled 6 hours to this site which is not sign posted until the end of the drive way we arrived at 12.35pm to be told to get off site until 1pm. The warden was most rude and told us didn’t we see the cones? The cones were behind the club sign. (On other days the cones were placed on the roadway.) There was no greeting at all. Then at 1pm when we did check in and we questioned that we had booked the correct pitch we had a short sharp reply again. In all our visits to sites we have never experienced such rudeness. Throughout the week of our stay these wardens are the only wardens we have never seen around the site doing various jobs. We can count on 1 hand the times we saw a warden and they never spoke to us. The information hut was useless. These wardens need to visit some of your other sites to see how ‘good practice ‘ is done. We shall never return to this site and there was a lot of disgruntled visitors.

Comment from the Club:

Thank you for your review. The site staff at Freshwater East have been in touch as they work hard to ensure all members have a wonderful time at the site and are always helpful, greet everyone with a smile and work on site each day, often stopping to chat to members. With regards to early arrivals, the site has a 1pm arrival time which is due to the site access. Only one vehicle can pass through the entrance at a time. There is a sign which states no arrivals before 1pm and there is also a large car park where members can park if they arrive early. We hope this clears up any confusion with regards to arrival. if you ever have any concrs when staying on a Club site we welcome members feedback and the best way to get this to the right department  is via our feedback, complaint and compliments procedure which can be found on our website here: https://www.caravanclub.co.uk/contact/compliments-and-complaints/