Arriving at Grafham Water is a joy in itself! A floral display at the entrance that would delight any gardener, it was both colourful and welcoming. Checking-in was simple and efficient with Dawn suggesting the best locations. We followed her advice and opted for a hard-standing pitch for the first time. It was perfectly level and so the levelling boards remained in the bag! Throughout our stay, Carl and Dawn were always to be seen interacting with campers and dealing with any issues/queries/requests. Our issue with our gas supply was quickly identified by Carl as a faulty regulator and he arranged for an engineer to replace it the next day. This was terrific Customer Care. The site was beautifully maintained and the facilities were superb. Beyond the site is Grafham Water with its 10 mile cycle track around it. There is a Visitors Centre and the Harbour Bar that offer refreshments whilst on the circuit. We chose the site for the cycling paths and we made much use of them. Brampton is a nearly community that has a good pub with an impressive menu. Other reviewers have commented on the facilities in the village of Grafham itself. A 'library' at the site entrance is packed with lots of helpful information on places to visit, walking and cycling routes, where to eat etc. In summary, this was without doubt the most perfect site we have stayed at. The ambiance, the lay-out, the care taken by the Wardens made it an idyllic stay for us. The location lived up to our hopes by enabling us to enjoy hours of cycling. This site is a jewel in the crown for the Caravan and Motorhome Club. Thank you, Dawn and Carl!