We had used this site previously with no issues so decided to rebook so we could visit friends who stayed in the area.
We booked in March and requested a super pitch away from the play park as we did not have children and we were looking for a quiet and relaxing week.
On arrival, the reception seemed to be surprised that we wanted a pitch away from the play park, despite it being on the booking form. They were apparently unable to give us an alternative pitch. We were given Blue 14.
On setting up it quickly became obvious that the area we were in was used as the direct route between the camping field and the toilet block as well as the play park. Several children were using nearby pitches as a short cut.
On day 2 a large family moved in next to us (5 adults and 3 kids) who liked to drink and talk loudly every night. Their youngest child also liked to play with the water feed for our van. That same night our electric feed tripped twice within an hour which we reported. After initially trying to say it must be our van (no issues elsewhere), they had the system checked with no fault found. We were out of the van the next night, with only the fridge switched on, and it tripped again. The next day it tripped another twice. This was Sunday, so I reported it again to the office, but they said initially they couldn't do anything as it was Sunday and also refused to give any refund if we decided to leave. I was so disgusted I walked out of the office. A few minutes later a member of staff attended at our van to say an electrician was coming out but would be much later in the day. We were offered a free day and to move pitch to one right next to the play park.....This information was changed a short time later, and the power system was repaired - proving it was their system and not our van. At no time have staff recontacted us to confirm that everything with the electric was fixed.
The noise from the play park continued past closure time on several nights despite the rules about times and noise levels.
No 2 pitches appear to be the same size, and waste points are in different places in each pitch which can cause issues if you do not have a long enough waste pipe.
This site is now very commercialised with large camping area, as well as numerous statics and lodges, and doesn't fit with the other affiliated caravan and Motorhome club sites.
We will not be returning to this site.
In our opinion, this site does not deserve to be affiliated to the club, as no apparent saving in pitch fees, and they not advertise the club.
The staff are not as friendly and helpful as I have had on other club sites or on previous visits to this site. Definitely going downhill.
