Before we arrived on site we were informed `because we have a CARAVAN we would have to pitch on GRASS and banned from pitching on an ALL Weather pitch`, Confused we arrived to be informed ONLY MOTORHOMES can pitch on ALL Weather pitches due to the rainfall and ground conditions. Importantly we arrived at 12.30, at 14.00 when we finished pitching up we took a look around the site, there were at that time 13x All Weather pitches available, obviously quite a few had already arrived in an hour and a half!! The site managers were happy to allow our twin axle caravan to get bogged instead of any motorhome regardless of size. Unfortunately when we challenged CAMC Guest Relations we were very disappointed by their lack of understanding / empathy. We use this site regularly because I attend meetings in London, my wife can take a wonder into Henley which she loves. We are seriously considering changing club or taking our business to Swiss Farm in the future Previously site management have been great never had a problem.