Rated 4 of 5

Rated 1 of 5

Peace and quiet

Rated 1 of 5

Facilities and cleanliness

Rated 2 of 5

Location

Rated 1 of 5

Good for families

Very poor. Will not return

I have been a caravan club member for a few years now and always rate their sites very highly - you know what to expect. Well not at Huntly Castle. Customer Service is by far the worst I have ever experienced on a Caravan Club site. I have a credit on my account that the site will not refund to me and refused to apply to my booking. The toilets are also the worst Ive seen on a club site. This is my first and last visit here. There are so many nice, clean, friendly sites around with excellent customer service. There is no need to visit this site. Avoid.

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Acutulus replied on 06/08/2020 22:28

Posted on 06/08/2020 22:28

I apologise, this is an affiliated site not a club site.  Otherwise my review stands.  This is by far the worst experience I’ve had at any caravan site.

I hope my review will help others to avoid the poor experience I had by choosing a different site.