I’ve read many other reviews about this site and most of them says how friendly and helpful the wardens were. Unfortunately this was not our experience and it sadly tarnished our visit. We stayed at this site with the intention of visiting Longleat Safari and house grounds as I’m sure is the intention of many visiting. We stayed Friday - Sunday but unfortunately could not get booked in on Saturday. As we have a caravan, I visited reception on Saturday to ask of the possibility of leaving our van on site if they had space whilst we enjoyed our visit to Longleat. I approached the question with some haste as we had received a rather hostile ‘welcome’ for forgetting our membership card (we are new, it was our first stay and we all make mistakes.. this is a holiday after all). The request was met with a rude, dismissive and unhelpful response but eventually we came to an agreement that we could leave our van for the day given they were not fully booked - as long as it was all packed up and ready to go (which was of course the intention). We had no phone signal all day (unfortunately a draw back of the site which isn’t improved by WiFi access because the WiFi is absolutely terrible as suggested in other reviews). During a rare occasion when my phone received signal I received a missed call notification and a voicemail threatening that if we did not collect our van in ‘5 mins’ we would be charged another night (I received the voicemail 45 mins after it was left). This experience completely ruined the rest of our day at longleat, we headed back to collect our van (3.45pm) and dropped the key fob in the post box as requested. One of the wardens immediately came to collect the fob and aggressively shouted at us as we left. I didn’t stop to see what they said as I was quite upset by the whole situation. Aside from this, the site was nice and clean, had good (not excellent but good) facilities, plenty of room and the location is excellent for longleat. There isnt a huge amount to do other than longleat unless you have a car but there are plenty of places to walk and cycle and it’s a beautiful area. The acorn trees mentioned in other reviews are a pain - we stayed in September and quite a few acorns dropped on our van overnight but there are some pitches that you wouldn’t get this problem. Sadly we wouldn’t go back due to our experience (I’ve also just noticed the review below mine that was clearly met by the same staff)