Rated 4 of 5

Rated 5 of 5

Peace and quiet

Rated 4 of 5

Facilities and cleanliness

Rated 5 of 5

Location

Rated 5 of 5

Good for families

A very rainy 2nd visit

Just returned from a 4 night stay at this site (2 adults, 2 children, a baby and a dog). It is the second time we have stayed here and the 2nd time we have suffered with the weather :-( I don't think the Lakes weather wants us to enjoy our visits here! The site itself is lovely and peaceful and well maintained with cracking view of Blencathra, if you're lucky enough to see it and it's not covered in mist/clouds. Good dog walking areas both on and off site. Great location for walking - we visited Aira Force and Whinlatter Forest - both excellent nearby vsitor attractions. There is an activity centre next door providing outdoor activities suitable for the whole family and although you can at times hear quad bikes, horses and clay pigeon shooting, it didn't disturb us. Unfortunately due to the Covid pandemic and social distancing, facilities on the site were not 100% operational. Only 2 out of 4 toilets and 2 out of 4 showers were in operation in the toilet block closest to us. Guests are provided with wrist bands when they arrive. When you use the facilities, you are supposed to hang the wristband outside on a hook before going in and then collecting it on the way out. If there is no room left on the hooks, you know there is no room inside and have to wait outside. This is supposed to assist people with social distancing. Unfortunately it didn't work like it should have. Most of the time people were either going in without leaving their wristband on the hook, or forgetting to collect it on the way out. There was often a queue at most times of day - for both toilet blocks. I felt for the size of the site, the number of toilets and showers in use wasn't enough. Perhaps lowering the capacity for the site might assist. We don't normally use our personal onboard facilities, however, on this occasion felt we didn't have much choice with young children. There was also only room for one family in the dishwashing room. It should also be noted that the games room for the youngsters is currently closed. It doesn't state this on the site's website, although upon my return home, I did read on a FAQ page that all games rooms are closed. My fault for not checking beforehand but I think it should be made clearer for guests at the point of booking to avoid any disappointment. On one of our days there was a bad sewage smell. We put this down to the torrential rain the day before and we saw a couple of workmen unblocking the drains behind our van which seemed to rectify the problem. We are hoping when we finally return to our old normal way of life that we can comeback to Troutbeck Head, as it is a beautiful area with lots to do - and fingers crossed the sun shines for us next time.
Caravanner from Lancashire

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