Rated 4 of 5

Rated 1 of 5

Peace and quiet

Rated 3 of 5

Facilities and cleanliness

Rated 3 of 5

Location

Rated 3 of 5

Good for families

Flooding & Noise.

The Lake District is our favourite place to visit in England and we were pleased with this site's proximity to Keswick (and Penrith for food shopping). However, we were unlucky in our choice of pitch. We had read the online advice to avoid the riverside pitches due to midges and went to the other side of the site. An activity centre was located on the other side of the hedge from us and every day there was noise from quad bikes. On the day we arrived, there was also gunfire, presumably from clay pigeon shooting. Unfortunately, Storm Francis resulted in heavy rain and the drain on the opposite pitch from us burst, resulting in a stream of water flowing (slightly) downhill to our pitch. We had an awning up with a bedroom annexe. We had to wade through three inches of cold, brown water to get to the caravan door and, due to the volume of water, the bedroom annexe did suffer some water ingress, despite its waterproof base. The people on the opposite pitch moved, though they didn't seem to be much affected by the water. We took the decision to stay put as the rain continued all day and it would have taken a long time to dismantle and re-install our awning and annexe. The site managers/owners knew of the problem with the drain, as they called out a specialist who couldn't fix the problem until the following day, due, presumably, to the amount of water flowing out of the drain. At no point did they come and see us to empathise or update us as to what was happening. Due to having wet shoes, awning, carpets, mats, etc, we decided to cut short our five day holiday and came home after three days. Not a great experience. We have since tried to speak to the site managers, as it appears we have lost some Club pre-paid vouchers while on site but they have not returned our call, despite leaving our details on their voicemail.
Caravanner from Lincolnshire

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6 reviews

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RedKite replied on 04/09/2020 19:06

Posted on 04/09/2020 19:06

Sorry about the issues you had whilst on site, as to the pre-paid vouchers you will need to contact head office and speak to someone in the sites department they should be able to help you.