Wood Farm Caravan Park

Rated 5 of 5

Overall rating

Rated 4 of 5

Peace and quiet

Rated 5 of 5

Facilities and cleanliness

Rated 5 of 5

Location

Rated 5 of 5

Good for families

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Rated 4 of 5

Rated 3 of 5

Peace and quiet

Rated 3 of 5

Facilities and cleanliness

Rated 4 of 5

Location

Rated 4 of 5

Good for families

Can only speak as I find......

Given the 4 reviews for 2018 we had high hopes for our 5 night stay at the beginning of July. Firstly the positives. Situated in a valley with a number of terraces to accommodate vans and motor homes, the backdrop to Wood Farm is very picturesque. The dog walk is immense and a stroll down through the site to the fishing lake is well worth the effort. The on-site cafe and the swimming pool appears to be fairly new and reasonably priced. Access to the site from the A35 is easy and a walk down into Charmouth is recommended. Buses are reasonably frequent from the stops near the site entrance. Our stay here was however disappointing. Unlike club sites pitches are allocated on arrival. After a brief but friendly check-in we were ushered to our pitch. We were left to try and manoeuvre our modest. Sized caravan onto a small pitch not far from reception. It was clear from the beginning that we would struggle to fit it into the tiny concrete slab located below road level. The A-Frame rested against the grass bank and even with the jockey wheel wound right in and set at its minimum height the van sat nose up. A visit to reception resulted in the offer of only one possible alternative pitch: adjacent to the main thoroughfare with the water carrier and waste master sitting virtually in the road. When questioned about the possibility of other pitches round about I was informed that they were for larger vans and if we wanted to erect an awning this was all that was available. My van is 6.88 mtrs end to end. How big does your van have to be? Noise. Never before have I pitched so close to a racetrack. The noise of motorised vehicles pulling away from the adjacent island up the A35 morning noon and night was off-putting to say the least so I suggest you push for a pitch as far away from the site entrance as possible. For us, the biggest disappointment was the toilet block. Hygiene left much to be desired. It should not be left to campers to inform wardens when toilets and showers need cleaning. At peak periods these should be cleaned daily. In our 5-day day it appeared that the ladies and gents communal block was cleaned just once. Other reviews on this site read differently but after many decades of caravanning I can only speak as I find. Paying premium prices I expect premium standards in all areas of customer services. Come on guys, smarten up your act.

Response from the Site:

Thank you for taking the time to post a review about your recent stay at Wood Farm.  We are pleased that you found lots of things good and convenient.

Many apologies that we weren’t able to give you a greater choice of pitch.  We have been running so full during July and unlike some flatter sites all our pitches are different, meaning we must be careful when siting motorhomes and double axle caravans in particular.

One point you raised was that during your five days you only saw the toilet blocks cleaned once.  We do try to clean at times that are convenient to our guests, when people are out and about for the day.  Rest assured all four toilet blocks are cleaned daily and checked at regular times between.

7 reviews

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Rated 4 of 5

Rated 4 of 5

Peace and quiet

Rated 5 of 5

Facilities and cleanliness

Rated 5 of 5

Location

Rated 4 of 5

Good for families

Loved the site

Very friendly reception, shown to your pitch and helped to settle in if needed. Small shop with necessities. 20 minute walk to Charmouth and 40 minutes to Lyme Regis, no need to move the camper van! We had a fairly level pitch only two minutes to two toilet blocks. New toilet block is one of the best I’ve used with toilet, sink and shower in a room of its own. Spotlessly clean all day. I didn’t use the facilities but there is an indoor pool and games room. Only reason I can’t give 5 stars is that the site is 100 metres from the A35 and we could hear a lot of traffic noise. It wouldn’t put us off returning!
Motorhomer

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1 review

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Rated 4 of 5

Rated 2 of 5

Peace and quiet

Rated 5 of 5

Facilities and cleanliness

Rated 4 of 5

Location

Rated 4 of 5

Good for families

Excellent welcoming staff

We arrived on this site in mid April and stayed for three days. We found the initial welcome and ongoing support from the club staff to be excellent, some of the best we have seen. As full time motorhomers the icing on the cake was a bath on site which was made available to us at an extremely favourable rate, it was spotless and very welcome. Although there is some road noise this was not sufficient to spoil our enjoyment of the site. Excellent for access to Lyme Regis. Use of swimming pool an added luxury and well worth the visit.

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34 reviews

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Rated 4 of 5

Rated 3 of 5

Peace and quiet

Rated 5 of 5

Facilities and cleanliness

Rated 5 of 5

Location

Rated 4 of 5

Good for families

Loved this site

We loved this site. Yes, the pitch sloped a bit but the staff were very helpful and lent us wooden blocks to help level the van. They were all extremely friendly. The area is beautiful and we had lovely views from our pitch. We would definitely return if we are in Dorset again.

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3 reviews

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Rated 4 of 5

Rated 4 of 5

Peace and quiet

Rated 5 of 5

Facilities and cleanliness

Rated 5 of 5

Location

Rated 5 of 5

Good for families

Best pitch we've ever had

This site puts most other cmhc pitches to shame. The weather / ground conditions in Dorset and Devon are very wet. However our fully gravelled hard standing which was large enough for our van and awning , with room to walk around it, plus the tarmac apron at the front for the car was brilliant. No mud anywhere! Couple that up with the fabulous swimming pool, great shower facilities and location between Charmouth and Lyme makes this site hard to beat. Wonderfully friendly staff everywhere , curry van visiting the site and near to bus stops. What more could you want - other than sunshine

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6 reviews

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Rated 4 of 5

Rated 4 of 5

Peace and quiet

Rated 5 of 5

Facilities and cleanliness

Rated 5 of 5

Location

Rated 5 of 5

Good for families

Ideally located to explore the area

We have enjoyed our stay here. The pitch was fine for our Motorhome, the views are lovely. We were near the road but it did not disturb us as we were out most days and it goes quiet at night. The staff here are friendly and helpful. The bus stops are close to the site and the walk to Charmouth is by good pavement footpaths and not too strenuos apart from slightly uphill on the way back. We went on the bus to Lyme Regis and Dorchester. We will return here. Can't understand the bad reviews as this is an excellent site.
Motorhomer

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2 reviews

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Rated 4 of 5

Rated 2 of 5

Peace and quiet

Rated 2 of 5

Facilities and cleanliness

Rated 3 of 5

Location

Rated 3 of 5

Good for families

Very poor pitches unsuitable for an average modern

We booked a two week stay at this site on the strength of several good reviews. On arrival, we were dismayed at the very small and steeply sloped pitch that we were allocated. Looking around the site there seem to be two classes of pitch: A fully serviced pitch which looks like a normal sized pitch for an average sized caravan and is level, and the non-serviced pitch. Ours was a non-serviced pitch. It consisted of a concrete apron less than two thirds the length of our two berth caravan. It was impossible to get the jockey wheel and all four corner steadies on the concrete. We elected to have the jockey wheel and front corner steadies on the concrete along with the caravan wheels. The rear steadies were on the grass. Furthermore, the pitch was unacceptably sloped with the front of the van more than two feet above the ground and the rear almost touching the grass with the rear steadies only wound down two turns. The approach to the pitch required mounting a kerb and driving up a steep grassy slope on the first pitch we were offered. And on the second pitch we had to drive over the adjacent vacant pitch to get the caravan positioned successfully. The management keep some wooden blocks for loan for sloping pitches and looking around the site, several pitches were steeply sloped. In practical terms, unless your caravan is fitted with a motor mover or you choose a fully serviced pitch don't book this site if you value your car's clutch. The excessive slope of the pitch meant I had to buy extra hose to use my Wastemaster and they charged an exorbitant price for it it the on site shop. The management offered to pitch another customer's caravan using a small tractor and wrecked his jockey wheel, dragging it over soft grass in the process. He complained and they replaced it for him. The weather was unseasonably cool on some days and the shower rooms were unheated even though there were radiators fitted. The showers were not always as clean as they could be. The site advertises good tv reception but we found it very poor with far less channels that we expect and achieve on other sites. There is a games room with a pool table but several of the balls were missing. The management's response to a complaint about it was 'well there were lots of children in last week'. There is an on site indoor swimming pool but this is not for the exclusive use of site residents and was rather over crowded at weekends. There are other facilities; fishing, tennis courts, giant draughts etc but everything is charged for. The site is in a good location, less than a mile from Charmouth village centre and about two miles from Lyme Regis but aside from that, I found little to recommend it and we will not be returning to this site.

Response from Wood Farm Caravan Park: 

We are always very sorry to hear when someone has not enjoyed their stay with us.  If a guest lets us know that they are unhappy with their pitch we will always try to find them an alternative.  Wood Farm is set on a hillside with far reaching views.  We have done a lot of work on terracing our pitches and about 60% of our standard touring pitches are flat and can accommodate caravans up to 7.5m, whereas nearly all our premium pitches are flat and can accommodate caravans up to 8m.  Many people have motormovers and that certainly helps with pitching, for those who don’t we escort everyone to their pitch and we are happy to offer assitance to pitch when needed.  If it is necessary we can pitch the guest’s caravan using our landrover, we never pitch with a small tractor.  Recently a guest did damage his jockey while he was driving to pitch and we offered to replace it.  We went to the nearest accessory shop and bought a new jockey wheel and our maintenance engineer fitted it for guest all within an hour of the incident. 

We keep a stock of spare pool balls and we check twice a day and replace them as necessary.  We do charge for the use of our pool and tennis court but do not charge for fishing or draughts.  We do, however, make every effort to make the charges known prior to booking and arrival.

Wood Farm has very many returning customers and we seek feedback from every guest (with an email address) after their stay and I am pleased to say that the majority enjoy Wood Farm and remark on the friendliness of our staff.

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2 reviews

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Rated 4 of 5

Rated 0 of 5

Peace and quiet

Rated 0 of 5

Facilities and cleanliness

Rated 0 of 5

Location

Rated 0 of 5

Good for families

Good as usual

We have just come back from a 7 night stay at Wood Farm. We have not been to the site for 10 years but nothing has changed and it is still the same good site as ever. We should have visited the site at Easter but my husband fell ill and so we deferred the visit until the Summer. The staff at the site were very sympathetic towards us having to cancel the booking at the last minute at Easter and we did not lose our deposit. Very fast check in and extremely pleasant staff. Our pitch was near the busy main road but the sound fades into the background once you have been there a few hours. We were under trees and so we could not have a bbq or eat out in the evening and our washing struggled to dry. We also had a pitch next to the entrance to the play area but again we had no problems at all with children entering this area. A fab place to visit and you can walk to Charmouth within 10 minutes. We had 2 cars with us which allowed us to park a car at Lyme Regis and then we walked the path from the site to Lyme Regis which is very pleasant. Maps are in the shop for free. We also parked a car at Lyme Regis and walked on the beach from Charmouth to Lyme Regis at low tide and hunted for fossils. A lovely place to visit is West Bay where Broadchurch was filmed and the walk to Eype is fab over the coast path. Eype beach is also lovely. The great thing about parking is just £2 for the whole day. There is also a micro brewery in Lyme Regis which is hidden down in the bottom of the town near the mill. Great facilities and reasonably clean at Wood Farm depending upon which part of the day you go. All in all a good break.

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Rated 4 of 5

Rated 4 of 5

Peace and quiet

Rated 5 of 5

Facilities and cleanliness

Rated 5 of 5

Location

Rated 5 of 5

Good for families

Great site

I made the mistake of reading and taking notice of some of the reviews and was dreading our stay people said the road noise was unbearable and they didn't get any sleep now I'm a relatively light sleeper but it has not stopped me sleeping we are having a great time the staff are so friendly and helpful and the view from my window is magnificent. The services are the best I've seen there is even a spin dryer and a hairdryer in every shower room there are 5 washing machines and even a freezer to use. It's close enough to charmouth to walk and there's lots of things to do in the area. We have been on different sites but this is now my favourite and will definitely be back .
Caravanner from Lancashire

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3 reviews

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Rated 4 of 5

Rated 3 of 5

Peace and quiet

Rated 5 of 5

Facilities and cleanliness

Rated 5 of 5

Location

Rated 5 of 5

Good for families

Our favourite place to stay in Charmouth

My husband and I visit Wood Farm often as it so convenient for visiting Charmouth and Lyme Regis and accessing all the great walking in the area. We like the premium pitches which are all flat and have great views. And it is a bonus to be able to swim and have breakfast at the cafe on the site.
Motorhomer

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