Having left a review here on 22nd October we are very disappointed to find it has now disappeared?? Could it be to do with the fact that we asked why there were at least three spaces despite the site being designated full online and therefore questioned the poor booking policy of the CC, whereby people book en mass and then fail to turn up without any penalty? Or could it be we were not impressed with the customer service skills of the wardens during our stay. Whatever the reason it is totally wrong to ask for reviews and then take them down if one doesn't agree with them!
Comment from The Caravan Club:
Unfortunately on the date you submitted your review we were experiencing a few website issues and due to a technical fault some reviews from our website submitted that day were lost but please be assured we did not deliberately remove reviews unless it contravenes our Community Guidelines. We welcome constructive feedback as we want members to have the best possible time on site and we always try to address concerns when raised.
With regards to The Club’s booking policy, we have a late cancellation policy, and the minimum notice required for any pitch cancellation is 72 hours. Members who cancel inside this period or fail to turn up at a booked pitch on three occasions between 1 January and 31 December will be contacted and may have their membership suspended for 14 days and forward bookings cancelled. This policy is aimed at giving other members the opportunity to take up these (now) unused pitches. You can find out more information about this under Club Site Amendments and Cancellation Policies. As you can see from other reviews, our wardens always try to be as helpful and friendly as possible and we’re sorry if you did not feel this was the case.
I hope this helps address your concerns and we apologise that your original review was lost.
